Joined competitive APMM program.
Managed core customer onboarding, growth and engagement programs across GCP and G Suite.
• Responsible for all Workspace upsell marketing programs. Pioneered a multi-touch, ML-driven upsell collaboration with SMB Sales team, resulting in a +30% lift in conversion rate over Sales benchmark in Q1’18 pilot. Created 3 quarterly upsell email campaigns, driving a total of $1.6M in annualized incremental revenue.
• Led complete overhaul of core customer communications journey, aimed at providing new customers with a better first experience with Workspace to drive product usage, retention and value. Upon launch, emails saw an average lift of +3.3% in click-to-open rate.
• Collaborated with and aligned key stakeholders across Sales and Product teams to launch the Monthly Operations Report, a flagship email program with over 400+ data signals, aimed at engaging and retaining customers by making their Google Cloud Platform (GCP) billing and usage metrics more transparent.
• Launched an ML-based upsell program for GCP across 4 channels (email, direct mail, in-product, sales connection). The pilot drove a +25% increase in product adoption over the control group, and $3.6M in annualized incremental revenue between Q4’17 and Q2’18.