Launched a 0>1 data-labeling platform for AI models, enabling expert contributors to efficiently complete labeling workflows

De-risked product direction by designing onboarding and trust for a voice-based AI system for elderly users

Led a 0>1 initiative for gen-AI virtual assistant Now Assist, shaping product direction and de-risking the MVP

Reduced time to launch by 2×, increased activation, and improved user confidence by leading the redesign of Virtual Agent Designer into a unified, end-to-end experience

Secured a design patent and increased adoption by designing a self-serve localization feature that enabled teams to scale workflows across regions

Owned end-to-end design across Virtual Agent Designer and NLU Workbench, driving alignment and accelerating decision-making across product, engineering, and research

Drove upsell across five enterprise customers and expanded usage by launching a 0→1 recommendations feature for a chatbot and voice analytics platform

Improved performance, reduced manual analysis, and accelerated development by designing data visualization tools and a scalable design system

Led end-to-end UX design across 0→1 products for clients including Mitsubishi, Subaru, and Panasonic, combining user research, usability testing, and iterative design to deliver intuitive mobile and digital experiences