# Mimi Yu

> Staff Product Designer | AI, 0​>1 products, simplifying complex systems

Location: Brooklyn, New York, United States
Profile: https://flows.cv/mimi

Staff Product Designer with 7+ years of experience building low-code, AI-powered products with enterprise and startup teams.

## Work Experience
### Product Design Consultant @ Made with Mimi
Jan 2017 – Present | Brooklyn, NY
Launched a 0>1 data-labeling platform for AI models, enabling expert contributors to efficiently complete labeling workflows
De-risked product direction by designing onboarding and trust for a voice-based AI system for elderly users

### Staff Product Designer, Now Assist (ServiceNow gen AI) @ ServiceNow
Jan 2023 – Jan 2024
Led a 0>1 initiative for gen-AI virtual assistant Now Assist, shaping product direction and de-risking the MVP

### Senior Product Designer, Conversational interfaces and NLU @ ServiceNow
Jan 2020 – Jan 2023
Reduced time to launch by 2×, increased activation, and improved user confidence by leading the redesign of Virtual Agent Designer into a unified, end-to-end experience
Secured a design patent and increased adoption by designing a self-serve localization feature that enabled teams to scale workflows across regions
Owned end-to-end design across Virtual Agent Designer and NLU Workbench, driving alignment and accelerating decision-making across product, engineering, and research

### Senior Product Designer @ Dashbot
Jan 2019 – Jan 2020 | San Francisco Bay Area
Drove upsell across five enterprise customers and expanded usage by launching a 0→1 recommendations feature for a chatbot and voice analytics platform
Improved performance, reduced manual analysis, and accelerated development by designing data visualization tools and a scalable design system

### UX Designer @ btrax, Inc.
Jan 2017 – Jan 2019 | San Francisco Bay Area
Led end-to-end UX design across 0→1 products for clients including Mitsubishi, Subaru, and Panasonic, combining user research, usability testing, and iterative design to deliver intuitive mobile and digital experiences

### Sales Development Representative @ Datahug
Jan 2015 – Jan 2016 | San Francisco Bay Area
Generated $100K+ monthly pipeline through customer discovery and outreach


## Education
### Bachelor’s Degree in Sociology
University of California, Davis


## Contact & Social
- LinkedIn: https://linkedin.com/in/mimi-yu
- Portfolio: https://madewithmimi.com/

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Source: https://flows.cv/mimi
JSON Resume: https://flows.cv/mimi/resume.json
Last updated: 2026-03-29