# Mimi Ly > Software Developer @ Grant St Group Location: San Francisco, California, United States Profile: https://flows.cv/mimily Hello, I am a Software Engineer with a passion for building well-designed systems and impactful products to enhance user experience using Ruby on Rails, JavaScript, React-Redux, SQL, and MongoDB. I bring to the table over 7+ years of experience in customer service, which allows me to have strong organizational, time management, and communication skills. I graduated from App Academy, an advanced software engineering immersive in which I learned and honed a wide array of technical skills throughout 1000+ hours of coursework. I thrive in collaborative environments, embrace the challenges of learning new technology, and am motivated by huge impact. I find joy in solving complex problems and take pride in creating smooth UI/UX. I am confident that I will flourish within the world of tech and become a huge asset Please feel free to reach out to me through LinkedIn messaging or through my personal email, lyoanhmymimi@gmail.com Front-end: Javascript | React | HTML | CSS | jQuery Back-end: Ruby on Rails | Node.js | Express.js | MongoDB/Mongoose ORM | PostgreSQL Testing/Deployment: AWS ## Work Experience ### Software Developer @ Grant Street Group Jan 2023 – Present ### Software Engineer Fellow @ App Academy Jan 2022 – Jan 2022 | San Francisco, California, United States Full-stack software engineering immersive student in an intensive, 16-weeks, 1000+ hour program focused on web development fundamentals, object-oriented programming, MVC frameworks, data modeling, and team collaboration strategies. ### Medical Administrative Assistant @ Advanced Orthopaedics & Sports Medicine Jan 2017 – Jan 2022 | San Francisco Bay Area • Establish and maintain positive relationships with medical suppliers to reduce costs by more than 15% • Oversee online reviews and responded to patients feedback to guarantee 100% patient satisfaction • Liaise with insurance providers and assist with office management • Handle confidential and time sensitive information • Verify and track all deadlines to facilitate smooth workflow • Review, update, and continually monitor patients' medical profile • Manage all medical records and disability benefits ### Medical Assistant @ Pacific Heights Medical Group Jan 2016 – Jan 2017 | 2340 Clay St San Francisco, CA 94115 • Oversees inventory and purchases of medical and office supplies • Complete and submit clinical documentation and develop procedures and training materials • Coordinate with outside vendors on supplies and maintenance issues • Prepare patients for examinations such as recording vital signs and test results • Schedule appointments and support meetings • Support diagnostic and technical treatment procedures • Work closely with doctors, nurse practitioners, nutritionists, administrative staffs, and medical sales representative to provide outstanding patient care • Handle prescriptions, insurance, and perform general office duties • Utilize numerous database systems to connect with patients and doctors ### Customer Service Representative @ UNIQLO Jan 2015 – Jan 2016 | Union square • Respond to customers' questions and concerns and offer well-thought-out solutions • Lead meetings and submit daily reports • Present current promotions to the public and contribute to conferences to increase brand awareness • Greet customers and advise customers on utilization and care of merchandise • Ensured work area is sanitary by cleaning up and organizing supplies • Manage inventory and process payment transactions • Organize in display of merchandises ### Education and Outreach Promoter @ UCI Campus Blood Donor Center Jan 2015 – Jan 2015 | C Student Center, Irvine, CA 92697 • Organize and plan weekly meetings to discuss marketing strategies • Educate non-donors about the process of blood and platelets donation and eliminate any common misconception • Implement outreach strategies to potential partners and donors • Manage all social media programs, including forums, blogs, and social networking sites • Accomplishment: Recruited over 500 donors and collected over 80% of blood needed for blood transfusion ### Server @ Hen House Grill Jan 2015 – Jan 2015 | 4515 Campus Dr, Irvine, CA 92612 • Assist customers over the phone regarding store operations, product, promotions, and orders • Perform multiple tasks given to me such as knowledge of the restaurants and menu • Maintain high levels of customer service by promptly handling requests • Inspect and clean food preparation areas to ensure safe and sanitary food-handling practices • Greet customers and manage multiple tables and guest interactions • Ensure guest satisfaction across multiple parties and maintain a professional attitude in high-pressure situations • Accomplishments : Consistently generate additional revenue through skilled sales techniques, and knowledgeable upsells. Acknowledgement of delivering 5-star quality dining experiences ### Assistant Front Desk Manager @ La Creme Spa Jan 2011 – Jan 2014 | 1971 Sutter St, San Francisco, CA 94115 • Perform opening and closing procedures • Manage accounts payable/receivable and expense-control procedures • Follow through on timely and accurate month-end closings and financial reporting activities • Process money transactions and preparation of daily bank deposits • Implement customer experience improvements and root out inefficiencies to turn around falling customer base ## Education ### Full Stack Software Engineer App Academy ### Computer Science City College of San Francisco ### Bachelor’s Degree in Business Economics UC Irvine ### Bachelor of Science - BS in Public Health Science UC Irvine ### Certified Pharmacy Technician Pharmacy Technician Certification Board ## Contact & Social - LinkedIn: https://linkedin.com/in/oanh-mimi-ly - Portfolio: https://oanhmimi.github.io/Portfolio/ --- Source: https://flows.cv/mimily JSON Resume: https://flows.cv/mimily/resume.json Last updated: 2026-04-11