• Built a design system for Western Union to

help drive consistency, quality, and speed of

delivery.

• Created a living style-guide in partnership

with the front-end team.

• Moved design operations to Abstract and

integrated UI kits into all projects.

• Trained and on-boarded over 30 designers on

the design system and Abstract.

• Implemented design sprints and User-centered

design process.

• Created documentation, and interactive sales

demo for Western Union white-labeling

solution.

• Re-designed Western Union self-service Kiosk

machines application in (Walgreens, Coinstar,

LBP, and Australia post).

• Implemented a UCD work environment for the

online acquisition department at Norton.

• Worked on components library to drive

consistency across all marketing landing pages.

• Planned new A/B tests based on qualitative data

that increased conversion by 6%.

• Solved design pattern problems for Norton

mobile users.

• Helped with technical documents and process

• Created a redlining, style guide, and a

component library based on brand guidelines.

• Created a compliance system to help train

new hires to be aware of compliance policies

and regulations.

• Built HSBC knowledge base center that

enabled employees to reach information fast

in a more consolidated way.

• Created accessible interactive forms for the

online distribution and local branches to

simplify and eliminate redundancy while only

asking for relevant data collection.

• Worked on a campaign, which to design a

limited new banknote in Hong Kong.

• Helped build an Axure library to help speed

up high fidelity prototyping.