# Minghao Li

> Staff Software Engineer at Bloomreach

Location: Cupertino, California, United States
Profile: https://flows.cv/minghao

I have experience in back-end web development and Java application development. Also have some experience in Angular and Typescript. In my spare time I created a website to make players farm items more efficiently in a mobile game.

## Work Experience
### Staff Engineer @ Bloomreach
Jan 2023 – Present | Mountain View, California, United States

### Founder, Webmaster and Website Operator @ Penguin Statistics
Jan 2019 – Present
I am the founder and software engineer of Penguin Statistics. Our website serves as a place where players could upload item drops for mobile game "Arknights" (by Hypergryph). Our system would then aggregate and visualize statistical data and deliver our analytics in intuitive ways for players to query and cite with.

The site has over 3M+ Unique Views and over 90M+ Page Views since launched, with extremely low cost thanks to a carefully built infrastructure.

My responsibilities on this project are:
- Formed and manage the team
- Implemented V3 Backend (written in Go) overhaul & completed overhaul with the team in 2 months
- Continuously improve the performance of the back-end
- CDN and network performance optimizations
- Design, implement and iterate UI/UX across the fleet of Penguin Statistics services
- Compose & iterate development documentation
- Discuss and iterate product with user's feedback
- I18n for the whole website (English and Japanese)

GitHub repo: https://github.com/penguin-statistics

### Software Engineer @ Radiance Commerce
Jan 2018 – Jan 2023 | San Francisco Bay Area
- Implemented the whole SmartChat flow executor. Designed and implemented inherited merchant-customizable prompt and parameters settings system. Integrated with vector DB and implemented a cron job to sync product catalog and FAQs with their vectors in DB. Designed and implemented benchmark evaluation system to improve prompts and parameters. Implemented and exposed a general LLM calling framework for the backend development

- Integrated chat bot with various 3rd platforms in multiple areas, such as customer support(Zendesk Support, Helpscout, Gorgias), scheduling (Timekit, Acuity, Xtime), SMS(Postscript), shipment tracking(Easypost), rewards(LoyaltyLion, Swell). Designed rate limiter to handle inbound and outbound requests, and designed state machine to handle the sync issue between ticket status and conversation session state

- Implemented new features in backend, such as store locator in the chat bot, campaign/engagement/reminder sender, URL shortener, event logger and archiver

- Performed daily bug fix and maintenance in Java Servlet backend. Performed daily data maintenance such as writing script to import, fix data, and wipe data for GDPR

- Built auto-tester for the chat bot, which enables customized testing flow

- Managed servers in AWS EC2, set up load balancers, monitor multiple services with AWS CloudWatch. Constructed CI/CD flow with Jenkins and AWS CodeDeploy

- Monitored and fixed issues for important services like: production and staging instances, MQ, Redis, ELK, Rasa NLP, Jenkins, etc.

- Implemented analytics dashboard and statistical charts in Angular with D3.js

### Graduate Teaching Assistant @ Carnegie Mellon University Silicon Valley
Jan 2018 – Jan 2018
Teaching Assistant for 18-655 Service Oriented Computing. Responsibilities include providing recitations, answering questions on Piazza and grading assignments and team projects.

### IT Application Software Engineer (JAVA) @ Huawei Technologies
Jan 2017 – Jan 2017 | Beijing, China
Internship in Data Center Integration & Verification Department as a Java Software Engineer


## Education
### Master’s Degree in Computer Software Engineering
Carnegie Mellon University
Jan 2017 – Jan 2018

### Bachelor’s Degree in Computer Science
Beihang University
Jan 2012 – Jan 2016

### N/A in Linguistics
University of California, Berkeley
Jan 2015 – Jan 2015


## Contact & Social
- LinkedIn: https://linkedin.com/in/minghao-alviss-li

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Source: https://flows.cv/minghao
JSON Resume: https://flows.cv/minghao/resume.json
Last updated: 2026-03-22