• Provide comprehensive support and maintenance for 3 SD-WAN products, tailored to user needs and preferences.

Standardized SD-WAN product look and feel for a consistent user experience.

• Redesigned SD-WAN information architecture to incorporate Multi-Cloud and SDCI.

Streamlined information architecture, reducing pages from 50 to 8.

• Overseeing the UX offshore team across India, Europe, and the USA.

Effectively managed remote teams across multiple regions.

User center design and strategy for innovation network troubleshooting SD-WAN product that serves Cisco clients' needs, goals, and requirements.

• Collaborate with PM, TME, TSA, Researcher, and Engineering to translate the abstract concept into user journeys, use cases, and implement designs and work towards optimizing product experiences over time.

• Create icons, animations, workflows, wireframes, visual design mockups, and prototypes, also conducts user research.

Worked with 30 of Google's finest and hundreds of public safety and scientific partners from launch to landing and from 0 users to billions. Public highlights include the Emergency Location Service (https://www.android.com/safety/emergency-help/emergency-location-service/), the pioneering enhanced 911 technology; and Earthquake Early Warning, the largest seismic detection and alerting network in the world (https://crisisresponse.google/android-alerts/).

Design flows, wireframes, high fidelity mockup, and UI for the out-of-the-box and connected-up experience for a hardware device.

• Design wireframes, high fidelity mockups, and combine them with critical user journeys to create a super high-level flow diagram to show how does backend checkpoints, UX use cases, messages & errors, visual design layout/branding, and collaborate with other Google products, such as Google Assistant, Fast Pair, Gmail, and Pay to have a clear blue plan to bring all the team members on the same page to discuss, distribute works, and follow.