• Led the end-to-end redesign of a 100+ page enterprise Meter Data Management platform, improving user adoption and onboarded 36 enterprise customers supporting +55M devices

• Partnered with product and engineering to deliver 5-7 production-ready features per release across three annual release cycles, accelerating roadmap execution

• Built and scaled our design system defining reusable components and interaction patterns, improving consistency and scalability

• Led recurring customer research and feedback sessions to uncover usability gaps and translate real-world workflows into product improvements

• Established UX standards, templates, and reviews that improved readability and accelerated delivery

• Led UX design for B2B Smart Grid IoT applications, improving complex operational workflows

• Translated business and technical requirements into scalable user journeys and interaction models

• Drove alignment across product and engineering through clear UI specifications and ownership of key modules

• Validated product workflows through customer and partner research, uncovering high-impact usability improvements

• Established initial design standards and component documentation that formed the foundation of the internal design system

• Led UX improvements for an internal LMS used by 9,000+ employees, simplifying content discovery and increasing engagement with learning initiatives

• Collaborated with operations and internal stakeholders to design and ship new learning experiences using HTML and CSS

• Translated user engagement data into executive-level insights using analytics and reporting tools to influence operational decisions

• Designed and delivered demo applications that articulated the user value of haptic technology, leading to global recognition and features at CES, Mobile World Congress, Forbes, and Fast Company

• Invented two awarded U.S. patents introducing novel applications of haptic feedback in user interaction systems

• Provided design support for NA and APAC clients using video and sound editing software to enhance user engagement and satisfaction

Designed and developed information design / data visualization and mobile persuasion that helps users achieve deep sustainable happiness. Developed mental model, navigation, interaction, and visual interface

Project name: Happiness Machine