Conceptualized platform AI assistant features.

Reduced service tickets in off-boarding by enhancing navigation, UI, and information hierarchy based on data insights.

Led end-to-end delivery of 8+ features in Global Workforce, supporting multi-segment data management needs.

Built the Employee Engagement Survey suite from scratch

Created a CX Colleague platform prototype serving contact center agents; experimented and secured leadership buy-in

Evolved design systems; championed scalability & consistency across projects.

Created service maps and interaction diagrams to support in platform-wide initiatives.