(NDA)

• Partnered with Directors of IT to drive enterprise-wide UX maturity and shape organizational UX strategy, influencing 200+ stakeholders and identifying opportunities for innovation and workflow improvement across multiple platforms.

• Led end-to-end UX for two major government platforms (CPD-DMS and FOTG), defining information architecture improvements, cross-platform search enhancements, and mobile/desktop usability patterns that increased task completion and user retention.

• Built and scaled a UX practice by recruiting, onboarding, and mentoring designers, establishing consistent delivery standards, and accelerating design velocity across multidisciplinary teams.

• Migrated CPD-DMS from legacy IBM FileNet and Quark systems to SharePoint, reducing licensing costs by $300K annually and improving enterprise content governance, scalability, and maintainability.

• Integrated the Field Office Technical Guide (used by 16,000+ monthly users) into the new ecosystem, standardizing design libraries, workflows, and cross-team collaboration to improve consistency and reduce fragmentation.

• Partnered with product leadership to prioritize UX within roadmaps, leading to measurable reductions in task time and a 10% increase in adoption within six months.

• Spearheaded modernization of the CPD-DMS application, migrating 63,000+ documents to SharePoint supporting 53 content types across 16 workflows with up to 23 statuses each.

USDA is a client of Spatial Front Inc.

• Taught UX/UI principles with an emphasis on accessible design practices, helping students build industry-ready portfolios grounded in research-driven problem solving.

• Developed curriculum and hands-on coursework aligned with modern design standards and tools (Figma, Miro, HTML/CSS), ensuring continuity with real-world product workflows.

• Mentored students through complex, multi-phase projects, fostering critical thinking, cross-functional collaboration skills, and a strong understanding of end-to-end UX processes.

• Founding instructional team for UC Davis first UX/UI design bootcamp.

UC Davis is a client of 2U Inc.

• Improved internal workflows and service ecosystems for 300+ staff by redesigning processes, organizational systems, and service spatial experiences, resulting in increased operational efficiency.

• Conducted user interviews and synthesized insights to improve accessibility and ensure internal tools and digital/in-person services met diverse user needs and WCAG-aligned standards.

• Partnered with IT and department leadership to mentor new hires and align internal tools with user needs.

• Reorganized front and back of house workspace and inventory layout to improve barista efficiency and reduce customer wait times, resulting in a faster order to hand off flow and improved team productivity.