• Partnered with Directors of IT to drive enterprise-wide UX maturity and shape organizational UX strategy, influencing 200+ stakeholders and identifying opportunities for innovation and workflow improvement across multiple platforms.
• Led end-to-end UX for two major government platforms (CPD-DMS and FOTG), defining information architecture improvements, cross-platform search enhancements, and mobile/desktop usability patterns that increased task completion and user retention.
• Built and scaled a UX practice by recruiting, onboarding, and mentoring designers, establishing consistent delivery standards, and accelerating design velocity across multidisciplinary teams.
• Migrated CPD-DMS from legacy IBM FileNet and Quark systems to SharePoint, reducing licensing costs by $300K annually and improving enterprise content governance, scalability, and maintainability.
• Integrated the Field Office Technical Guide (used by 16,000+ monthly users) into the new ecosystem, standardizing design libraries, workflows, and cross-team collaboration to improve consistency and reduce fragmentation.
• Partnered with product leadership to prioritize UX within roadmaps, leading to measurable reductions in task time and a 10% increase in adoption within six months.
• Spearheaded modernization of the CPD-DMS application, migrating 63,000+ documents to SharePoint supporting 53 content types across 16 workflows with up to 23 statuses each.
USDA is a client of Spatial Front Inc.