*Developed Comprehensive Inventory Management Solution*: Created and led the development of a

comprehensive app featuring a dynamic dashboard for the efficient management of the company's virtual

machine estate, valued at up to £900,000. Utilizing PowerApps, Power Automate, and various external APIs,

this application streamlines the daily operations, assignment, and reassignment of virtual machines, enhancing

overall productivity and resource allocation.

*Power Platform Administration*: Developed, implemented, and managed a suite of applications using the

Microsoft Power Platform. Ensured secure, compliant usage and proactively addressed platform-related issues,

optimizing performance and reliability. Maintained best practices for data governance and security, while

providing ongoing support and training to end-users.

*Implemented RPA for Process Optimization*: Applied robotic process automation (RPA) to streamline

business operations, enhancing efficiency and overall productivity.

*Supported BluePrism to Power Platform Migration*: Played a key role in the ongoing migration of over

600 BluePrism automations to the Power Platform, ensuring seamless transition and enhanced functionality.

Specialist Graduate Software Engineer at BT Digital.

Having been promoted within 6 months of joining the company as a customer service agent. I worked with the consumer helpline as a quality assurance and regulatory compliance analyst. I was responsible for monitoring and evaluating the quality aspect of the company's operations to guarantee that they adhere to both internal quality standards and external regulatory requirements. I helped improve my first campaign to 96% compliance within my first month.

This role involved a combination of quality control, risk assessment, and compliance management activities to maintain the highest levels of product or service quality while ensuring legal and industry compliance.

My key responsibilities were;

Quality Control

Regulatory Compliance

Documentation

Risk Assessment

Audit and Inspection Preparation

Continuous Improvement

Training and Education

Reporting

Root Cause Analysis

Communication

Part of a team of developers at Payvantage, charged with innovating technologies to solve finance-related problems.