# Mohamed Khair

> SWE @ Palo Alto Networks | AfroTech ‘24 | IT @ ASU '24 | Google I/O '24 | RenderATL '24 Scholar | Google x Career Karma Black Genuis Academy '23 | ColorStack | NSBE | Experienced in JavaScript, Python, MySQL, Git, HTML

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/mohamedkhair

🚀 As a software engineering student, I am passionate about the technology industry and am constantly striving to expand my knowledge and skills.

💻 Proficient in: Python, MySQL, JavaScript, Git, C, HTML & CSS

💡 Eager to apply my skills to real-world projects and make an impact in the tech industry. My goal is to work with a team of innovative individuals to develop cutting-edge solutions that will drive the industry forward.

🌟 Excited to be part of a dynamic and forward-thinking organization that values creativity and collaboration.

📞 If you are looking for a driven and dedicated software engineer, please don't hesitate to reach out. Let's make something amazing together!

## Work Experience
### Software Engineer @ Palo Alto Networks
Jan 2024 – Present | Santa Clara, California, United States

### Brilliant Black Minds Community Ambassador @ Karat
Jan 2024 – Present

### Technology Engineer Apprentice @ NAB Leadership Foundation
Jan 2023 – Jan 2024 | Washington, District of Columbia, United States
• Acquiring expertise in cloud computing through dedicated training sessions by Amazon Web Services (AWS), enhancing my understanding of cloud technologies in the context of the broadcasting industry.

• Gaining industry-recognized credentials through specialized training from SBE, providing a comprehensive understanding of broadcast engineering principles.

### Field Service Representative @ Kreg Therapeutics
Jan 2023 – Jan 2024 | Washington DC-Baltimore Area
• Deliver, install, and maintain rented medical equipment, ensuring proper setup and functionality.

• Provide on-site technical support and troubleshooting for equipment issues to ensure optimal operation.

• Conduct routine inspections and preventive maintenance on rented equipment to meet safety standards.

• Educate hospital staff on the proper use and handling of rented medical equipment.

• Identify and pursue new business opportunities to expand the customer base by securing contracts with hospitals and healthcare facilities.

• Develop and maintain strong relationships with hospital administrators, procurement officers, and other stakeholders.

• Present product demonstrations and highlight the benefits of the company's rental services to potential clients.

• Negotiate pricing and contract terms to achieve mutually beneficial agreements.

• Collaborate with the sales team to identify trends and tailor solutions to meet client needs.

### IT Support Engineer @ Bozzelli's
Jan 2022 – Jan 2023 | Washington, District of Columbia, United States
•	Provided prompt and effective technical support to restaurant staff, resolving hardware, software, and network issues to minimize downtime and ensure smooth operations.

•	Managed and maintained the restaurant's network infrastructure, ensuring reliable connectivity for seamless business processes.

•	Implemented data security measures, ensuring the protection of customer information and sensitive data.

•	Conducted training sessions for staff on IT procedures and best practices, increasing technology proficiency among team members.

•	Collaborated with the POS system provider to resolve any issues and facilitate smooth transactions for customers.

### Technical Support Specialist @ Apple
Jan 2022 – Jan 2022 | Virginia, United States
•	Assisted customers with product inquiries and technical issues, providing prompt and accurate solutions to enhance customer satisfaction.

•	Maintained detailed records of customer interactions and solutions, contributing to the improvement of the company's knowledge base.

•	Demonstrated expert knowledge of Apple products, services, and software, guiding customers through troubleshooting steps and resolving issues effectively.

•	Utilized active listening and empathy to understand customer concerns and deliver personalized solutions, ensuring a positive customer experience.

•	Achieved high customer satisfaction ratings and received recognition for exceeding performance targets consistently.

•	Collaborated with cross-functional teams to address complex technical challenges and improve customer support processes.

### Software Engineer Intern @ JPMorgan Chase & Co.
Jan 2022 – Jan 2022 | Virginia, United States
•	Familiarized myself with JPMorgan Chase frameworks and applied technical skills to a hypothetical request from the firm’s trading floor to analyze and visualize data in a new way.

•	Authored technical documentation that was used by other engineers to improve the development process.

•	Developed a web-based banking application using Java and Spring Boot, enabling customers to perform secure transactions and manage their accounts.

•	Created a data visualization tool using Python, Node.js, and Git to analyze financial data and present key insights to stakeholders.

•	Leveraged data from various sources to generate interactive graphs and charts, facilitating informed decision-making.

•      Fixed broken files in the repository to make web application output
correctly.

•       Used JPMorgan Chase’s open source library called Perspective to generate a
live graph that displays a data feed in a clear and visually appealing way
for traders to monitor.

### Shift Supervisor @ Starbucks
Jan 2019 – Jan 2022 | Virginia, United States
Responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on the shift. Stocking inventory, balancing the cash register, and coordinating employee responsibilities to improve efficiency or customer service.

### Barista Trainer @ Starbucks
Jan 2018 – Jan 2022 | Alexandria, Virginia, United States
Trained and certified all newly hired Starbucks partners through the Barista Certification process. provided premium quality products. Ensured daily time, temperature, transfer, and waste controls are followed. leading them in accordance with our Culture and Values. Teached baristas how to suggestive sell to meet daily goals

### Barista @ Starbucks
Jan 2017 – Jan 2019 | Alexandria, Virginia, United States
Personable and customer-oriented barista with over 3 years of experiences making coffee beverages at cafes. Passionate about fair trade coffee and exotic blends. Skilled at latte art, multiple espresso machines, and customer service

### Crew Member @ Chipotle Mexican Grill
Jan 2017 – Jan 2018 | Alexandria, Virginia, United States
• Demonstrated a customer-centric approach by guiding guests through the menu, providing personalized recommendations, and ensuring accurate order processing.

• Proficient in the preparation and assembly of fresh ingredients, adhering to Chipotle's recipes, and maintaining high food safety standards.

• Collaborated effectively with team members, contributing to seamless operations during peak hours and fostering a positive work environment.

• Consistently delivered exceptional customer service, receiving positive feedback from patrons.

• Played a vital role in maintaining a clean and organized workspace, and upholding health and safety standards.

### Cashier @ The Wendy's Company
Jan 2016 – Jan 2017 | Alexandria, Virginia, United States
• Efficiently managed cash transactions, processed payments accurately, and maintained a high level of customer satisfaction at the front counter.

• Operated the drive-thru window, providing quick and accurate service to customers in their vehicles.

• Handled customer inquiries, resolved issues, and ensured a positive experience during the ordering process.

• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

• Maintained cleanliness and organization at the cashier station and drive-thru area, contributing to a smooth workflow.

• Recognized for providing excellent customer service, resulting in positive feedback from patrons.

• Demonstrated proficiency in managing high-volume transactions during busy hours.

• Successfully balanced cash registers and ensured accuracy in financial transactions.

### Assistant Manager @ OMAK Medical Ltd
Jan 2015 – Jan 2016 | Khartoum State, Sudan
● Assisted in managing daily operations, ensuring all departments functioned smoothly and efficiently.

● Supervised and supported team members across various departments.

● Maintained strong relationships with key clients and stakeholders.

● Oversaw inventory control processes to ensure accurate stock levels.

● Assisted in budget planning and financial reporting. Monitored expenses and identified cost-saving opportunities to improve the company’s financial performance.

● Led and participated in various projects aimed at improving operational efficiency and business growth.

● Managed administrative tasks, including scheduling, reporting, and maintaining accurate records.

### Business Development Manager @ OMAK Medical Ltd
Jan 2013 – Jan 2014 | Khartoum State, Sudan
● Developed and implemented business development strategies aimed at increasing market share and achieving revenue targets.

● Supported the sales team by providing market insights, sales materials, and training.

● Tracked and analyzed key performance metrics to assess the effectiveness of business development initiatives.

● Conducted comprehensive market research to identify emerging trends, competitive landscape, and potential business opportunities.

### Business Development Intern @ OMAK Medical Ltd
Jan 2013 – Jan 2013 | Khartoum State, Sudan
● Conducted market research to identify potential business opportunities.

● Assisted in the identification and qualification of new business leads.

● Participated in various business development projects, ensuring timely completion and adherence to project goals.

● Managed administrative tasks related to business development activities, including scheduling meetings, organizing files, and maintaining CRM systems.

### Supply Chain Intern @ OMAK Medical Ltd
Jan 2013 – Jan 2013 | Khartoum State, Sudan
● Assisting with inventory management tasks, ensuring accurate stock levels and timely order fulfillment.

● Supporting the procurement team by researching and analyzing supplier options, negotiating pricing, and managing purchase orders.

● Contributing to logistics efforts by tracking shipments, monitoring delivery schedules, and identifying potential delays.

● Assisting with data analysis for supply chain performance metrics, identifying areas for improvement, and optimizing processes.

### Product Management Intern @ OMAK Medical Ltd
Jan 2012 – Jan 2013 | Khartoum State, Sudan
● Led the product lifecycle for assigned medical devices, from initial market research to post-market evaluation and optimization.

● Conducted in-depth market analysis to identify customer needs, industry trends, and competitor landscape, informing product development strategies.

● Developed and managed comprehensive product roadmaps aligned with business objectives.

● Collaborated effectively with cross-functional teams to ensure seamless product development, launch, and ongoing support.


## Education
### Bachelor of Science - BS in Information Technology (Software Engineering)
Arizona State University


## Contact & Social
- LinkedIn: https://linkedin.com/in/mohmdkhair
- Portfolio: https://mohamedkhair.com

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Source: https://flows.cv/mohamedkhair
JSON Resume: https://flows.cv/mohamedkhair/resume.json
Last updated: 2026-04-11