# Mohammed Alauddin

> Engineer at TEKConn, Inc.

Location: New York, New York, United States
Profile: https://flows.cv/mohammedalauddin

I am Systems Administrator who is responsible for administrating, troubleshooting, maintenance, optimizing of client environments, and contributing to client strategic planning.  As System Administrator, I operate as part of the service desk and engineering teams providing both remote and onsite support in a variety of ways including Level 1 phone calls and service desk tickets, Level 1 onsite troubleshooting and user education, Level 2 remote and onsite troubleshooting and analysis, and Level 3 escalation with the assistance of vendor support and senior engineers.

I am a self-starter and well-rounded professional with great verbal and written communication skills and experience operating in an ITIL based service desk environment.  I have strong desire in identifying as the end user to drive rapid and comprehensive resolution, gain deeper technical insight, and use new knowledge to improve the client experience across the client base.  I am the main client support liaison for multiple clients by providing regular scheduled and ad-hoc onsite visits and maintaining up to date documentation on all aspects of the client environment. Client environment support includes remote and onsite support of hardware and software.  Client hardware includes on-premises physical and virtual Windows based servers, a mix of client devices including Windows based PC, Mac, iOS, and Android devices, as well as printers and basic network devices.

## Work Experience
### Engineer @ TEKConn, Inc.
Jan 2024 – Present | New York, United States

### Junior Engineer @ TEKConn, Inc.
Jan 2020 – Jan 2023 | United States

### Help Desk Lead @ TEKConn, Inc.
Jan 2019 – Jan 2020 | New York, NY
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.

### Help Desk Administrator @ TEKConn, Inc.
Jan 2017 – Jan 2019 | United States

### Help Desk Analyst @ TEKConn, Inc.
Jan 2015 – Jan 2017 | United States

### Intern @ TEKConn, Inc.
Jan 2015 – Jan 2015 | United States

### Performance Tester Lead @ iSymmetry
Jan 2013 – Jan 2013 | brooklyn, NY
	Worked with Product/Project Managers, Business Analyst, developers, Subject Matter Experts, end users and others to develop test plans, tests cases, test scenarios, test results in MS Excel
	Documented pre-condition, post-conditions, entry-exit criteria for each test after careful understanding of the business process involved and after each phase of performance test (Load/Scalability/Stress).
	Developed and Managed Test Cases using requirement specifications, Functional Requirements, Screen Mockup,  data flow diagrams, and other accepted design documents that translate user requirements into software specifications
	Performed Test Execution and logged defects with defect elements and screen shots. 
	Communicated with both onsite and offshore team to resolve issues. 
	Lead offshore team on test execution and with developing test cases/test scripts. 
	Created and maintained test data needed for analysis and testing by creating Test Data Scripts. 
	Developed and implemented load and stress tests with HP LoadRunner, and presented performance statistics to application teams, and provide recommendations for improvements.
	Used HP LoadRunner to develop Vuser scripts using VuGen for various scenarios according to test specifications/ requirements and analyze the results, performance monitor and graphs


## Education
### LAN/WAN administrator in System, Networking, and LAN/WAN Management/Manager
ace institute of technology

### Associate's degree in Electro Mechanics
New York City College of Technology


## Contact & Social
- LinkedIn: https://linkedin.com/in/moalauddin05

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Source: https://flows.cv/mohammedalauddin
JSON Resume: https://flows.cv/mohammedalauddin/resume.json
Last updated: 2026-04-05