Hi, I'm Monica! A passionate, multidisciplinary, and cross-cultural product designer with 6+ years of industry experience and 10 years in the product design field, based in SF Bay Area.

Experience

AmazonUX Designer II

2025 — Now

San Francisco Bay Area

Designing, iterating, delivering next generation Amazon customer service platform.

ByteDanceSenior Product Designer

2022 — 2025

San Francisco Bay Area

Focusing on enterprise SaaS data management platform.

TikTokSenior Product Designer

2022 — 2025

San Francisco Bay Area

Focusing on enterprise SaaS data management platform.

MicrosoftProduct Designer

2020 — 2022

Working at Microsoft Teams via Kforce.

Worked on Teams Admin Center, Teams Developer Portal, Teams design system 3.0

PolimiDesign StudioUser Experience Designer

2019 — 2020

PolimiDesign Studio is an educational startup focuses on design and art

・Designed, developed & launched an MVP website using Webflow. Optimized the website performance based on the usability testing results. The conversion rate increased 95% than expected KPIs.

・Facilitated the team with agile methodology: collaborated with product managers and marketing executives to determine project scope, and logged development using Asana to ensure a timely launch.

・Established this early start-up's branding, visual identity, and design asset; created social media promotions and digital campaigns

Education

Maryland Institute College of Art

Master's degree

Politecnico di Milano

Bachelor of Science

The University of Hong Kong

Experience+2

Education

Master's degree

Bachelor of Science

Business Immersion Program

Experience