# Monika Hazle > UX Master Certified with NN/g Location: London, England, United Kingdom Profile: https://flows.cv/monika Highly competent and effective user experience and digital professional with over a decade of experience in product design, web, and financial services sectors. A strong track record of building exceptional client relationships in managing and delivering digital projects to the highest standards. Blending in-depth knowledge of web build and digital technologies with experience of working closely with product owners and stakeholders to understand business objectives, determine project goals and define strategic design direction, ensuring swift and efficient cooperation between clients, designers, and developers alike. My exceptional analytical and organisational skills help bring structure and efficiency to the production process and turn complex concepts into clear and smooth running projects. Creative problem-solver who never says ‘no’ without offering an alternative solution. Self-starter known for utter dependability and commitment to excellence; a quick learner who always strives to improve and exceed expectations. ## Work Experience ### Senior UX/UI Product Designer @ LandTech Jan 2021 – Present ### Lead UX Designer (contract) @ dunnhumby Jan 2019 – Jan 2020 | London, United Kingdom Hired to work on the redesign of a complex SaaS data analysis product, using the Scaled Agile Framework (SAFe) methodology. The programme consisted of four products, each led by a separate project team. My job was to create modern and cohesive UX, UI and interaction design across the programme. • Conducted user research and helped gather user requirements (incl. onsite and international travel to client’s HQ). • Oversaw the development and operationalised integration of the global design system. • Created high information density interface designs. • Conducted extensive usability testing of the designs. • Collaborated with front- (React) and back-end developers to achieve elegant and efficient results. • Worked effectively with stakeholders within as well as outside of the four scrum teams. ### Digital User Experience Manager @ TSB Bank Jan 2017 – Jan 2018 | London, United Kingdom My remit spread across both large UX projects and management of internal processes, especially those related to risk and financial services. I’ve taken on responsibility for recruiting and inducting new colleagues, developing new internal processes and stepping into the roles of the Senior UX Manager and Head of UX when required. • Worked closely with an external agency on developing a new design for the public site; conducted onboarding meetings with high level stakeholders and presented findings at large digital meetings. • Developed on-brand designs for newly proposed websites for an external blog and video hub. • Successfully managed the Cheltenham & Gloucester domain takeover; designed a new C&G landing page and orchestrated its timely implementation by liaising with internal and external stakeholders. • Created wireframes and an interactive prototype (Axure) of the future C&G website based on the new brand guidelines provided by an external design agency. Worked closely with the product owner and copywriter. • UX lead on the public site migration project (launched July 2017); conducted exhausting cross browser and device testing; worked directly with developers on implementing changes and functional improvements; provided recommendations and made tactical decisions at weekly migration team meetings; worked closely with the Risk team to ensure compliance requirements were met. • Created and maintained a UX insight pack consisting of competitive analysis, monthly SEO data and analysis as well as optimisation recommendations. ### Assistant Digital User Experience Manager @ TSB Bank Jan 2015 – Jan 2017 | London, United Kingdom Joined a team of 8, originally working alongside a UX Manager, soon became solely responsible for managing the Credit Cards, Savings and Loans digital portfolio. BAU involves conceptualising, wireframing and user testing new and existing content; analysing user journeys and developing optimisations; stakeholder and project management, including liaising with external UX and development agencies. • Re-designed the public website’s navigation and information architecture based on insights and analytics data (Webtrends). • Advocated best practice within the UX team. • Formalised and developed internal processes. • Responsible for addressing public site’s IA issues based on weekly 404 review (DynoMapper). ### Digital Designer / Web Content Manager @ Royal London Jan 2013 – Jan 2015 | Edinburgh Joined a very busy and reactive team and was responsible for all-round support for the Internal Communications team with management of new and existing stakeholders, group-wide newsletters and intranet. • Managed development of intranet sections for stakeholders, from information and requirements gathering, through information architecture, user experience design, wireframes and visual designs to development, testing and editor training. • Responsible for running weekly newsletters – from content gathering, production of digital assets to analytics reporting. Tasked with a newsletter re-design, I researched for best practices and created wireframes and mockups in line with new brand guidelines. • Designed and produced printed materials such as A2 posters, leaflets and brochures in support of Internal Communications’ campaigns and events. • Successfully contributed to the company’s rebrand project: - Created / edited a range of assets for external websites. - Re-skinned several external websites in HTML and CSS. - Designed and produced new on-brand assets for Group IT, such as Wi-Fi page, windows desktop wallpapers and user avatars. - Adjusted / re-created a great number of graphics on the intranet to bring them in line with the new brand. • Introduced a number of online and offline standards and best practices across teams, considerably improving consistency, workflow and customer experience. ### Interactive Media Producer & Consultant @ Freelance Jan 2011 – Jan 2013 Website design from conceptualisation through user experience, information architecture and wireframing to deployment and content population, with particular focus on user journey, usability and search engine optimisation. Video production from scripting and planning to videography, editing, colour grading to encoding and DVD authoring. ### Contract Content Producer / Web Content Editor @ Blonde Jan 2012 – Jan 2012 Initially hired to audit and organize content for one of the agency’s biggest projects, Glasgow 2014 Commonwealth Games. Quickly assumed additional responsibility for content styling within the Drupal CMS. • Helped improve productivity of the development team by identifying and specifying different content types for the Drupal CMS. • Changed approach to content migration by producing extensive and clear content documentation for the account manager. • Re-organised over 200 video clips, uploaded them to the client’s Vimeo Pro account and re-mapped them on the website. • Identified and captured accessibility and user experience issues when performing website testing, which helped increase site functionality. ### Media Development Consultant @ t4 Marketing Jan 2007 – Jan 2011 Website planning and information architecture; web interface design; online advertising (Flash banners); corporate and web graphic design; creation of various digital documents; poster design for both print and online; design, development and implementation of HTML email campaigns. I was an account manager, digital designer and web editor in one. ## Education ### BSc(Hons) in Interactive Media Design Edinburgh Napier University ### BA in English Philology Wszechnica Świętokrzyska ## Contact & Social - LinkedIn: https://linkedin.com/in/monikahazle --- Source: https://flows.cv/monika JSON Resume: https://flows.cv/monika/resume.json Last updated: 2026-03-31