• Implemented AI-driven engine to extract valuable customer proof moments from call recordings, driving data-driven decision-making processes for improved customer satisfaction and business outcomes
• Designed and implemented a robust data processing pipeline to ingest, clean, store and process hundreds of calls per customer daily from third-party call recorders with automatic scaling to handle new customers
• Migrated from a document database (Firestore) to a relational database (PostgreSQL) without disrupting service to customers and with minimal disruption to engineering/product velocity
• Launched and maintained the approval workflow by conducting customer research, implementing backend services and data models, designing the user interface and integrating with existing workflows
• Implemented organization-wide engineering best practices including a documentation system, security hygiene procedures, design document templates, devops procedures, runbooks and code review practices