• Work with product and development teams to understand project requirements and user needs.

• Assist in designing wireframes, prototypes, and high-fidelity visuals for web and mobile apps, ensuring they align with brand guidelines.

• Provide and receive feedback on designs based on user input and team collaboration.

• Help develop design systems, style guides, and present design concepts to team members.

• Assist clients with FileYourStateTaxes, addressing their needs and removing obstacles.

• Be the main contact for clients via email and Live Chat, offering support with a client-centered focus.

• Identify frequent client issues and work with the product manager to enhance the client experience.

• Demonstrate empathy and advocacy while working independently and as part of a team to deliver high-quality support.

• Completed an intensive 12-week UX Design bootcamp, focusing on user-centered design principles and best practices.

• Developed hands-on experience with wireframing, prototyping, and user research through real-world projects.

• Gained proficiency in design tools such as Sketch, Figma, and Adobe XD, and applied them to create intuitive and engaging user interfaces.

• Collaborated with a team to deliver UX solutions, including user personas, user journeys, and usability testing.