# Myron Luo > Product Designer Location: San Francisco Bay Area, United States Profile: https://flows.cv/myronluo I'm an efficient, execution-oriented designer who crafts intuitive and engaging designs and interactions that are rooted in user research. http://www.myronluo.com ## Work Experience ### Senior UX Designer @ Agiloft Jan 2023 – Present ### Product Designer @ Contentful Jan 2022 – Jan 2023 | Berlin, Germany » Demonstrated a quick grasp of the problem space, leveraging my extensive expertise in Pricing and Packaging to effectively address challenges specific to Contentful's reality. » Revitalized the team and boosted morale through cohesive workshops. Introduced centralized documentation sources, optimized team workflows, and established frameworks for cross-functional collaboration. » Collaborated extensively with Staff Engineers and Architects to successfully re-engineer the licensing system ensuring scalability to accommodate future growth and evolving needs. » Launched a new pricing and purchasing experience, ensuring customers enjoy a seamless user journey, accelerated customer adoption, and consistent governance across all accounts. ### Product Designer @ Pantheon Platform Jan 2019 – Jan 2022 | San Francisco, CA, United States » Implemented a centralized Billing Experience catering to both Credit Card and Enterprise Customers, resulting in enhanced Pantheon's financial health and visible customer growth. » Restructured the Account Architecture and successfully introduced a new Checkout experience for the new Pricing and Packaging structure, facilitating scaling at the enterprise level and fostering Product-Led Growth. » Provided design leadership across various work streams, including Enterprise Invoicing, Product Purchasing, Site Migration, Workspace Security, and more. » Spearheaded the establishment of the UX research process and introduced design methods to both the newly-formed design team and the entire organization. ### Product Designer @ The/Studio Jan 2018 – Jan 2019 | San Francisco Bay Area » Designed a B2B Supply Chain Management platform from scratch. It effectively managed workflows and communication, catering to the specific needs of the target users in manufacturing production. » Successfully established and implemented The/Studio design system. » Collaborated with Merchandising and Business Analyst teams to enhance the shopping experience, optimize the product customization tool, and refine the customer portal for The/Studio's consumer business. » Designed engaging landing pages for A/B testing and marketing campaigns, driving improved user engagement and conversion rates. ### UX Designer @ AstraZeneca Jan 2017 – Jan 2018 | San Francisco Bay Area [Mobile Competency Center] » Designed and prototyped a mobile concept, securing budget approval from the Business. » Researched how users manage medical routines and health with technology, developed User Personas, and helped prioritize product goals. » Created designs for various features in the mobile framework, including onboarding, account management, questionnaires, symptom journal, and medicine tracker. » Designed a Disease Risk Calculator for doctors to predict hyperkalemia risk. Designed Doctor Locator for the sales team to connect with doctors. ### UX Designer @ Tommy John Jan 2016 – Jan 2017 | Greater New York City Area » Researched and designed the behavioral and psychological paradigm of consumers shopping online for undergarments. » Implemented effective designs on the e-commerce website, boosting engagement and conversions. » Analyzed and re-designed the administrative system of Solidus e-commerce platform for product bundles. » Managed multiple feature projects as a product owner and solo designer. » Worked closely with developers in live coding sessions to bring projects from start to launch. ### UI/UX Designer @ Imprint, a Sullivan Content Lab Jan 2015 – Jan 2016 | Greater New York City Area » Incorporated client feedback to re-design wireframe modules. » Collaborated with the development team to implement, test, and iterate modules on different frameworks. » Created interactive storyboards, internal template systems, and responsive page layouts for microsites. » Collaborated with both internal and external teams to ensure timely delivery of project deliverables. ### Sales and Customer Service Representative @ T-Mobile Jan 2013 – Jan 2015 | Greater New York City Area » Responded promptly to inquiries and complaints from customers, communicated directly with customers by phone, electronically or in person. » Investigated and resolved service issues and product problems. » Managed customers’ accounts, performed customer verification and credit valuation, Processed applications, orders and requests for equipment installment plan. » Forwarded requests and unresolved issues by communicating and coordinating with internal departments. » Kept tracking of customer interactions, including payments, transactions, comments, inquiries, and complaints. » Learned about telecommunication products and services and kept up to date with changes. ## Education ### User Experience Design Immersive in User Experience Design General Assembly Jan 2015 – Jan 2015 ### Teaching French as a Second or Foreign Language Université de Reims Champagne-Ardenne Jan 2010 – Jan 2012 ### Bachelor of Arts (B.A.) in English Language and Literature, General Chongqing Normal University Jan 2006 – Jan 2010 ## Contact & Social - LinkedIn: https://linkedin.com/in/myronluo - Portfolio: http://www.myronluo.com --- Source: https://flows.cv/myronluo JSON Resume: https://flows.cv/myronluo/resume.json Last updated: 2026-03-25