# Nalena Santiago > Product Design Manager Location: San Francisco Bay Area, United States Profile: https://flows.cv/nalena Product Designer :: www.nalenasantiago.com ## Work Experience ### Product Design Manager- Facebook Marketplace @ Meta Jan 2023 – Jan 2025 Led a team of 7 product designers across Marketplace Feed, Compliance, Search, and Community Trust initiatives. Collaborated closely with cross-functional senior leaders to deliver high-impact, user-centric features that boosted engagement for over 1B monthly active users. ### Product Design Manager- Business Payments (Meta FinTech) @ Meta Jan 2021 – Jan 2023 Led a team of 5 product designers for Meta’s Ads billing platform, overseeing initiatives across auto-billing, prepay, monthly invoicing, payments risk, local payment methods, and tax compliance. Spearheaded the creation of a unified billing hub serving 12M+ Meta advertisers. ### Product Designer- Business Payments (Meta FinTech) @ Meta Jan 2018 – Jan 2021 Designed billing flows for Meta’s monetization products across Instagram, Ads Manager, and the Facebook App—supporting $50B+ in annual revenue. Collaborated closely with engineering and product teams to improve flow quality, reduce friction, and align experiences across complex payment systems. Supported global tax compliance initiatives, helping protect $4B in revenue. ### UX Designer @ Samsung Electronics Jan 2015 – Jan 2018 | Mountain View, CA - Designed interfaces and environments for VR Applications (under NDA) in a multi-disciplinary team. - Worked with Engineers and Product Managers to ship Bixby intelligent voice assistant for Uber and Expedia. ### UX Design Intern @ Samsung Electronics Jan 2015 – Jan 2015 | Mountain View, CA - Worked with Product Manager and UX Engineers to design a new social feature for an Android calendar app, from initial ideation to final visual designs. - Created low and high fidelity clickable prototypes and conducted internal user testing. ### Community Economic Development Volunteer @ Peace Corps Jan 2012 – Jan 2014 | Villarrica, Paraguay - Director of Marketing for Paraguay Emprende, a nationwide youth business initiative, tasks included managing social media outlets, creating website and creating printed promotional material - Developed logos, print design and Wordpress websites for a local foundation, government organizations and start up businesses - Taught computer skills to over 120 Paraguayan youth and adults - Taught comprehensive business course (over 80 youth and adults successfully completed it) - Mentored a youth group in the creation of a bottle cap mural, promoting leadership, the arts, and environmental awareness - Wrote grant and successfully received $4k to update dated computers in public computer lab ### Neighborhood Revitalization Specialist- AmeriCorps VISTA @ Habitat for Humanity Seattle-King County Jan 2010 – Jan 2011 | Renton, WA - Coordinated launch of neighborhood revitalization program, to include weatherization, critical repair, and rehabilitation to homes - Identified and applied for funding opportunities, including an Open Space Grant, Success Measures grant, and 
KaBOOM! grant - Created partnerships with other non-profits and government agencies for holistic community development - Led the formation of an advisory committee and implementation team - Created a comprehensive Business Plan with timeline, Memorandum of Understanding, partners, goals etc. to launch repair program - Led community wide surveying, through Success Measures, of targeted neighborhood ### Construction Volunteer Lead- AmeriCorps @ Habitat for Humanity Seattle-King County Jan 2009 – Jan 2010 | Issaquah, WA - Lead volunteers on-site in the construction of four residential homes in Issaquah Highlands, WA - Analyzed and implemented structural and architectural plan details
 - Planned and built all phases of homes, from foundations to joist hanging to siding
 - Implemented new green home techniques such as advanced framing ### Design Assistant @ Iowa State University Jan 2007 – Jan 2008 | Ames, IA - Designed space layouts for the dormitories and its facilities by creating 3-dimensional models and floor plans 
using AutoCAD, Adobe Illustrator and SketchUp. - Designed evacuation and site maps for dormitory buildings and surrounding areas ### New Student Orientation Leader @ Iowa State University Jan 2006 – Jan 2006 | Ames, IA - Led presentations on student life, Q & A sessions with parents/students, college of design information sessions, and campus tours - Assisted new students and their family members by serving as an orientation leader - Designed signage and graphics for various orientation activities ## Education ### Master's degree in Human Computer Interaction Carnegie Mellon University ### Bachelor in Architecture, Environmental Studies Iowa State University ## Contact & Social - LinkedIn: https://linkedin.com/in/nalenasantiago --- Source: https://flows.cv/nalena JSON Resume: https://flows.cv/nalena/resume.json Last updated: 2026-04-13