# Naman Gala > Software Engineering Manager | Architect | Software Engineer Location: Fremont, California, United States Profile: https://flows.cv/namangala With over 10 years of experience in software and web engineering, I am a Software Architect / Engineering Manager at Lucid Lane Inc., a company that leverages technology to empower people with medication dependency, pain management, and mental health issues. My mission is to design and develop software systems that automate manual workflows, improve operations, and enhance user experience. I have led multiple projects that resulted in a significant improvement in the telehealth appointments system, the mediation management system, and the mobile app for end users. I have also partnered with cross-functional teams to deliver a product information management system that drives store fronts for web and mobile across multiple brands. I have strong skills in order management, REST APIs, RESTful architecture, and agile development. I am passionate about using my web engineering expertise to build services for better health and well-being. ## Work Experience ### Senior Staff Software Engineer @ Commure Jan 2024 – Present - Integrated Commure AI Agents with major EHRs to automate patient-facing voice interactions. - Managed end-to-end Salesforce integrations to sync voice agent data with clinical and administrative CRM workflows. - Deployed automated FAQ solutions for enterprise healthcare systems, significantly reducing manual administrative burden. - Maintained a full-stack analytics dashboard to track call metrics, agent efficiency, and patient satisfaction. ### Senior Staff Software Engineer @ Augmedix Jan 2024 – Present | San Francisco Bay Area - Led the transition from a monolithic backend to a scalable microservices architecture. - Managed backend platform operations and infrastructure for EHR-integrated clinical documentation tools. - Designed and optimized integration pipelines for seamless data exchange with major healthcare systems using FHIR and HL7. - Ensured 100% HIPAA compliance across all backend data-at-rest and data-in-transit protocols. Infrastructure: Kubernetes, Docker, GCP, Pub/Sub, Redis. Healthcare Tech: HL7, FHIR, HIPAA Compliance, Interoperability. Architecture: CI/CD, RESTful APIs, Distributed Systems. ### Technical Lead | Manager @ Lucid Lane Inc. Jan 2021 – Jan 2024 We build services and end to end technological solutions, which empower people with medication dependency, help manage their pain and lead a better and healthier life! - Designed, built and implemented an end to end telehealth appointment system which helped connect certified clinicians to interact with members across the United States. Ease of collaboration through calendar integration, resulted 3X growth in appointments scheduling and management - Implemented caching solution for clinicians' schedules, resulting in a 50% reduction in conflicts and improved patient onboarding - Introduced a notification service layer to facilitate effective communication with end users through SMS, emails, and push notifications - In concert with product team and stakeholders, implemented a technology driven solution that automated manual workflows resulting in a 60% improvement in productivity for the administrative team - Achieved significant cost savings by developing and maintaining our own tools to manage health records and moving away from third-party solutions like Simple Practice. - Incorporated an AI-driven chat system that expedited clinicians' responses to patients - Mentored junior engineers and helped them grow in their careers - Introduced multi scrum team culture to improve productivity, resulting in a team velocity increase of almost 30% - Successfully navigated the responsibilities of product and project management, while also being actively involved in system design, code reviews and creating test plans. - Designed & presented Grafana dashboards which provided business insights and helped take key decisions to define the business direction ### Engineering Manager, Store @ Shutterfly Jan 2019 – Jan 2021 | Redwood City, California, United States Partnered with cross-functional teams, merchandizing team and content team to deliver Product Info-system Management (PIM) which will be source of truth for all the product information and category store hierarchies to drive store fronts for Web and Mobile across multiple brands within Shutterfly Inc which mainly included Shutterfly Store, TinyPrints & Snapfish. ### Manager, Data Engineering @ Shutterfly Jan 2017 – Jan 2019 | Santa Clara, California ### Senior Web Engineer II @ Shutterfly Jan 2016 – Jan 2017 | San Francisco Bay Area ### Senior Web Engineer I @ Shutterfly Jan 2012 – Jan 2016 | Santa Clara, California, United States ### Software Engineer @ Tiny Prints (Shutterfly Inc) Jan 2010 – Jan 2012 - Designing and developing Restful API(s) to support OMS (Order Management System) - Re-designed customer service order maintenance tool - Adapting the Agile development process - Designed a revenue report system for Finance and Accounting - Integrated third party API's for product support - Worked with Data Warehouse team to conform the integrity of revenue data ### Software Engineering Intern @ Tiny Prints (Shutterfly Inc) Jan 2010 – Jan 2010 | Sunnyvale, CA - Designed OMS (Order Management System) to support multiple delivery and scheduled orders for 1-to-1 greeting cards - Designed and implement gift cards Restful API's to support as product add-on for greeting cards - Worked with legacy system and improved the efficiency of the system ### Graduate Student (Computer Science) @ University of Southern California Jan 2008 – Jan 2010 ## Education ### Master of Science in Computer Science University of Southern California ### Bachelors of Engineering in Information Technology Mumbai University ## Contact & Social - LinkedIn: https://linkedin.com/in/galanaman --- Source: https://flows.cv/namangala JSON Resume: https://flows.cv/namangala/resume.json Last updated: 2026-04-01