Lead research strategy for a civic tech platform enabling Californians to access expungement services.

Collaborate closely with content, development, and project management teams to plan and execute usability testing, system improvements, and research initiatives.

Ensure strict adherence to privacy, legal, and ethical standards to maintain user trust in a sensitive platform. Mentor and coordinate a research and design team, fostering efficient cross-functional collaboration and scaling ResearchOps processes.

Lead end-to-end UX strategy for a multi-asset SaaS trading platform (stocks, gold, real estate), improving mobile-first usability, visual consistency, and task efficiency across platforms.

Partner closely with product managers, engineers, and finance teams to align business goals with user needs, prioritize design improvements, and optimize core trade flows.

Mentor junior designers and guide design iterations informed by user research, benchmarking, and A/B testing, driving measurable gains in task efficiency and user satisfaction.

Developed an immersive VR dashboard enabling middle school teachers and counselors to assess students’ Social-Emotional Learning (SEL) performance.

Integrated data from existing SEL games to provide real-time, actionable insights, supporting educators in tracking and improving student engagement. Early testing demonstrated a 30% increase in student participation.

Applied user-centered design, behavioral research, and iterative prototyping to create a data-driven, inclusive, and intuitive interface. Collaborated across disciplines to combine VR/AR design with educational research, delivering a scalable tool for SEL assessment.

Led interdisciplinary research leveraging AR/VR interventions to support children with ADHD in improving focus and emotional regulation. Conducted and transcribed 10+ interviews with pediatricians, child psychologists, and educators, and reviewed 200+ academic papers to extract actionable behavioral insights.

Applied qualitative coding and thematic analysis to identify design opportunities and key cognitive patterns. Developed 3 detailed personas, 2 journey maps, and interactive low-fidelity prototypes to guide the creation of child-centered AR/VR interventions.

Contributed to a peer-reviewed research paper, providing evidence-based UX recommendations grounded in HCI and cognitive psychology.

I partnered with FirstNet by AT&T and the Texas Department of Public Safety to optimize AI-powered drone adoption for emergency response.

By conducting stakeholder interviews, market research, and competitive analysis, I helped reduce procurement costs by 15% and accelerated deployment across 5+ state agencies.

I co-authored a strategic report that improved fire mapping accuracy by 30% and informed a $1M investment in AI-based training tools, guiding cross-functional teams to design more effective workflows and user experiences.