# Nancy-Andrea Bonilla

> Preeminent Leader | Collaborative Innovator | Advocating for the Voice of the User!

Location: San Francisco, California, United States
Profile: https://flows.cv/nancyandrea

I’m a UX Researcher passionate about empowering teams to move faster and smarter. Over the past six years, I’ve led research that uncovered micro-frictions slowing developers and product teams down—and turned those insights into intuitive, centralized tools that improved onboarding, accelerated deployment, and reduced code fix time by 37%. My approach blends data and empathy to help organizations make confident decisions that elevate both user experience and business impact.

## Work Experience
### Lead UX Research @ Allstate
Jan 2022 – Jan 2024 | United States
Leading research for engineers tools.
over 25 internal products including:
Designing in collaboration with PM’s and managers.

330 hours and 28 studies

### UX Designer @ Allstate
Jan 2021 – Jan 2024

### User Experience Research Designer @ Super Purposes™
Jan 2020 – Jan 2020 | San Francisco Bay Area
• Leading design review days
Follow up with the team help in move things smoothly 
• Develop surveys for internal and external audiences. 
• Collect data and analyze the data to inform the team how to best utilize the learning. 
• Contact, planning and conducting user research.

### Product Research Designer @ JUNO and Co.
Jan 2019 – Jan 2019 | Burlingame
Managed UX research: Conducted interviews and focus groups using card sorting, surveys and other research techniques to improve website navigation and help create brand consistency across all of Juno’s products.

### User Experience Researcher & Design @ Visa
Jan 2018 – Jan 2018 | San Francisco, California
Assisted the Innovation team at Visa to:

• Evaluate tools
• Identify users
• Create interviews
• Generate insights based on findings
• Create scenarios
• Collaborate with different teams
• Sketch and craft ideas
• Prototyping

* Identified tools needed to conduct research activities, from analog to digital
* Learned to create research insights presentations and stakeholder workshops
* Gained experience with various tools including PowerPoint, Keynote and Adobe product suite

### Owner @ Zylla Photography and Design
Jan 2009 – Jan 2018 | San francisco
I managed my own business in commercial photography, corporate portraits, presentations, and branding for over 10 years. 

This included:

• Listening and directing clients to produce and deliver the best results 
• Administrative tasks
• Researching the latest photography techniques
• Editing of photographies
• Presenting work to clients

### User Experience Designer @ Emerge Studio
Jan 2018 – Jan 2018 | San Francisco Bay Area
Client research, user testing, interviewing, illustration, vector logo design, and typography web design

This included:

• Full branding design 
• UX research for a biotechnology company (Bio-Link) including homepage and all secondary pages
• Poster design
• Logo rebranding
• Brochure design
• Research and ideation
• Sketch
• Visual presentation

I experienced different ways of collaborating with peers and teachers. Working closely with startups and clients in the performance field.

### Graphic Designer @ Dezign with a Z
Jan 2014 – Jan 2015 | San Francisco Bay Area
Assisted the Art Director and the design team.

This included:

- Supporting different teams
- Designing new products
- Creating brochures 
- Validating design
- Web page layout
- Vectorizing logos

I learned to create branding strategies and market a wide range of products.


## Education
### Associate of Arts - AA in Visual Interaction Web Analysis
City College of San Francisco

### Graphic arts in Illustration
School of the Museum of Fine Arts

### Certificate in Commercial Photography
New England School of Photography

### Associate's Degree in GRAPHIC ARTS AND COMMUNICATION
http://www.lasmercedes.edu.


## Contact & Social
- LinkedIn: https://linkedin.com/in/nancy-andrea-bonilla
- Portfolio: https://www.zyllabyandrea.myportfolio.com

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Source: https://flows.cv/nancyandrea
JSON Resume: https://flows.cv/nancyandrea/resume.json
Last updated: 2026-04-13