San Francisco, California, United States
First product and executive hire at Hipmunk, reporting directly to the company’s CEO. Built the company’s product organization and helped lead its acquisition by SAP Concur in 2016.
Built, hired, and scaled the product organization, spanning product management, design, data science & analytics, engagement marketing, SEO & content marketing, and customer support.
Grew company revenue by 2x YoY for 3 consecutive years (2013-2016), increased organic SEO traffic by 10x within 2 years (2014-2016), and reached 100% ROI on paid acquisition channels (by 2015).
Maintained >60 NPS for 7 consecutive years (2013-2019).
Hipmunk was name:
• The "World's Best Travel Site" by Forbes (2012: http://www.forbes.com/sites/bruceupbin/2012/06/29/why-hipmunk-is-the-worlds-best-travel-site/)
• One of the "50 Must-Have iPad Apps" by Time (2013: http://techland.time.com/2013/04/15/50-must-have-ipad-apps/slide/hipmunk/)
• The "Best Travel Website" by the 17th Annual Webby Awards (2013: http://online.wsj.com/article/PR-CO-20130508-912928.html)
Hipmunk’s virtual travel assistant product, Hello Hipmunk, was the most widely used consumer travel bot in the U.S. in 2016.
• http://www.usatoday.com/story/travel/roadwarriorvoices/2015/11/17/say-hello-to-hipmunks-new-artificial-intelligence-powered-travel-planner/83310654/
• http://www.cntraveler.com/stories/2015-11-17/the-movie-her-comes-to-life-with-hello-hipmunk
• http://venturebeat.com/2016/06/23/hipmunk-embraces-bots-with-an-a-i-travel-assistant-for-facebook-messenger-and-slack/