Hi, I’m Nancy 👋 and I am using my ongoing passion for the arts and empathy to pour into UI/UX design. I absolutely love being able to create new, thoughtful ideas and make user centric visual designs come to life with user research backed designs.

2023 — NowAgile DefenseProduct Designer

2023 — Now

Originally hired at Revacomm, which was later acquired by IntelliBridge and subsequently by Agile Defense.

Redesigned and shipped a US Air Force mobile scheduling platform, leading to a 2,440% increase in adoption – growing from 5 to 127 users by improving navigation, streamlining workflows, and enhancing accessibility

Designed and shipped a full-scale design system in a fast-paced environment, reducing design turnaround time from 4 days to 1 day and components from 357 to 73

Spearheaded the design system onboarding rollout to 15 product team members, achieving 100% adoption across 3 teams and currently overseeing the design system governance

Led the redesign of 20+ scheduling platform core pages, improving accessibility, and feature discoverability, leading to overwhelmingly positive user feedback and increased efficiency in scheduling workflows

Designed an innovative AI-generated feature on a 6,000+ monthly user app to help pilots schedule critical missions

Created user-friendly how-to guides to help users smoothly onboard to the platform, receiving positive stakeholder feedback

Recruited and conducted on and off-site user interviews, user testing, and observational studies to 100+ participants, including major USAF stakeholders

2022 — 2022AmplitudeProduct Design Intern

2022 — 2022

San Francisco, California, United States

Designed and shipped a new onboarding flow to double conversion rate by 2x in collaboration with PMs, engineers, cross-team designers, and product marketers

Redesigned and launched a settings page for improved user scanning

Researched and made data-informed decisions on invite user email designs and activation screens to increase user retention by 2x

Introduced designs for an overage policy to alert users through banners, modals, and warnings to decrease company costs

2021 — 2022SpringboardSpringboard

2021 — 2022

700+ hours of hands-on course material, with 1:1 industry expert mentor

oversight, and completion of 4 in-depth portfolio projects. Mastered skills in information

architecture, sketching and wireframing, prototyping and testing, eCommerce and

browsing, persuasive and anticipatory design, gamification and behavior change,

dashboards and data design, social media and messaging, and product lifecycle.

2022 — 2022AirluumAirLuum

2022 — 2022

AirLuum

An industry design team project with stakeholders. A platform for families to share their children's lifetime memories to be passed down for generations through text message, voice memo, pictures and videos. There is a bitcoin savings fund earned through a referral program. I was on a team of 5 other designers and 2 stakeholders to redesign the mobile app platform.

2021 — 2021UnknownGroove

2021 — 2021

Groove

A personalized music app with listening parties where users can video and voice chat together with songs in 8d audio - a 360° surround sound, live performance effect. Improving the pandemic-caused loneliness using the social and mental impact of music. There are free and premium plans. I conducted primary user research, user interviews, ideation and sketching. The wireframes and hi-fidelity user flows were designed and prototyped on Figma and Protopie.

Education

Springboard

Product Design

University of California, Santa Cruz

Bachelor's degree

The University of Hong Kong

Business Faculty of Economics

University of California, Santa Cruz

Bachelor of Science - BS

University of California, Santa Cruz

Experience+

Education

Product Design

Bachelor's degree

Business Faculty of Economics

Bachelor of Science - BS

Bachelor of Science - BS