# Nancy M.

> Product Designer Lead – AI-Driven • Data-Informed • User-Centered

Location: United States, United States
Profile: https://flows.cv/nancym1

Award-winning Lead Product Designer with 12+ years of experience delivering AI-driven, scalable solutions for global organizations including eBay and Yahoo. Specializing in end-to-end UX strategy, user-centered design, and design systems, with a proven ability to improve conversion rates, streamline task efficiency, and align cross-functional teams through data-driven design decisions. Skilled in integrating emerging AI technologies and user research to create innovative, inclusive experiences, with strong expertise in leadership, product strategy, complex problem-solving, and accessibility standards.

## Work Experience
### Lead Product Designer at eBay @ eBay
Jan 2023 – Present | San Jose, USA
At eBay, I focus on enhancing the global seller experience by designing tools and systems that empower millions of users. My work spans integrating AI to create smarter, more intuitive solutions, and advancing our design system to deliver consistent, scalable, and inclusive experiences. Beyond improving usability, these efforts drive measurable business impact by streamlining seller workflows, increasing engagement, and supporting growth across markets. I’m proud to contribute to making eBay a trusted and innovative marketplace for sellers and buyers worldwide.

### Senior Product Designer at Yahoo! Ads @ Yahoo DSP
Jan 2017 – Jan 2023 | Sunnyvale, USA
•	Designed and launched a mobile DSP (iOS/Android advertising platform), increasing advertiser engagement by 27% and boosting campaign renewal rates by 15%.
•	Shaped product roadmap by incorporating user feedback and analytics insights, guiding over $2M in new feature investments.
•	Led the design of advanced analytics dashboards with intuitive data visualization and filtering, reducing campaign analysis time by 38%.
•	Architected and scaled a design system adopted by 4 internal products, cutting UI development time by 30%.
•	Mentored junior designers and researchers, fostering a culture of experimentation and continuous learning.

### UX Designer at Yahoo! Mail/Media @ Yahoo
Jan 2015 – Jan 2017 | Sunnyvale, USA
•	Directed a major redesign of Yahoo Mail’s navigation and theme system, improving user task efficiency by 30% and reducing bounce rate by 20%.
•	Implemented accessibility-first design practices, raising WCAG compliance from 68% to 96%.
•	Boosted user engagement by 25% through the introduction of infinite scroll and front-end performance enhancements.
•	Improved SEO and page load speed, increasing organic traffic by 17% via semantic HTML and site optimizations.

### Frontend Engineer at Yahoo! EMEA @ Yahoo
Jan 2013 – Jan 2015 | Sunnyvale, USA
•	Led bi-directional (BIDI) interface rollout across 7 major Yahoo portals, expanding accessibility for millions of RTL (right-to-left) language users.
•	Created localization automation tools that reduced translation overhead by 60%.
•	Acted as a regional design advocate (EMEA), ensuring local user needs were reflected in global product strategy.


## Education
### Certificates - Accredited hours in User Experience and Design
UCSC Silicon Valley Extension

### Master’s Degree in Quality Assurance - Electronic Customer Satisfaction
University of Jordan

### Bachelor’s Degree in Computer and Information Sciences
University of Jordan


## Contact & Social
- LinkedIn: https://linkedin.com/in/nancy-ux

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Source: https://flows.cv/nancym1
JSON Resume: https://flows.cv/nancym1/resume.json
Last updated: 2026-04-13