# Nancy  Niu

> AI Platform & Design Systems Leader | Agentic Experience Patterns, Trust Frameworks, and Design Infrastructure at Salesforce

Location: Hayward, California, United States
Profile: https://flows.cv/nancyniu

As a Lead Product Designer at Salesforce, I specialize in creating scalable design systems and Agentic experiences that span employee tools, customer websites, and app-building platforms.  I pioneered the Agentforce initiative, standardizing generative AI design patterns across Salesforce's Lightning platforms. My work is driven by a commitment to accessibility and user-centered design, ensuring that our solutions are inclusive and impactful.

## Work Experience
### Lead Product Designer,  Agentic Experience @ Salesforce
Jan 2025 – Present | San Francisco Bay Area
At Salesforce, I define and scale Agentic design patterns across employee tools, customer websites, and app-building platforms. I collaborate across core product teams to standardize, document, and drive adoption, ensuring Agentic experiences are consistent, accessible, and trustworthy.

### Sr. UX Designer, Gen AI & Design Systems @ Salesforce
Jan 2021 – Present
Agentforce
As one of the original designers for Agentforce, I defined generative Agentic design patterns and frameworks that standardize experiences across Lightning platforms. I delivered guidelines, documentation, and enablement for 14+ teams, driving cross-cloud adoption and ensuring experiences were consistent, scalable, and human-centered.

Website Experience Subsystem 
Defined and led the Website Experience Subsystem (WES), setting the strategic vision, success metrics, and a “job-to-be-done” framework. Built a Design Contribution model and enablement program that increased stakeholder engagement by 40%, reached 85% adoption, and delivered a unified look and feel across 100+ websites and 400,000+ pages.

### Sr. UX Designer, Design System Lead @ PTC
Jan 2019 – Jan 2020 | Greater Boston Area
Architected and led the development of a Web Component Library for the ThingWorx Industrial IoT platform, delivering 9 scalable components including advanced data visualizations.

Collaborated with 10+ cross-functional teams across product, engineering, and design to define component standards and streamline design-to-development workflows.

Championed accessibility (WAI-ARIA) and user-centered design, ensuring the diverse needs of industrial users were met.

### Sr. UX Designer， Design System Lead @ Houghton Mifflin Harcourt
Jan 2015 – Jan 2019 | Greater Boston Area
Led creation of a Pattern Library with 25+ reusable patterns, enabling consistent, accessible, and scalable design across K–12 educational content.

Built a Design System documentation portal with guidelines, best practices, and code snippets to drive adoption.

Conducted user research and usability testing, collaborating with pedagogy experts to ensure inclusive learning experiences aligned with WCAG standards.

### UX/UI Designer @ Ivy Media
Jan 2015 – Jan 2015 | Boston, Massachusetts, United States
Improved navigation and user flow on TakeTours.com through website audits and refined information architecture. Designed user journeys, wireframes, and interfaces to enhance usability and support content strategy workflows.


## Education
### Master's of Science in Interaction Design
Northeastern University

### Bachelor of Fine Arts (BFA) in Graphic Design
Northeast Normal University


## Contact & Social
- LinkedIn: https://linkedin.com/in/c-nancy-niu

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Source: https://flows.cv/nancyniu
JSON Resume: https://flows.cv/nancyniu/resume.json
Last updated: 2026-04-13