# Nandhakumar Apparsamy

> AI Engineer | ServiceNow Developer | Generative AI & Predictive Analytics Enthusiast | Building Intelligent Workflows @ Work4Flow

Location: San Jose, California, United States
Profile: https://flows.cv/nandhakumar

As a ServiceNow developer and data analytics enthusiast, I thrive at the intersection of intelligent automation and actionable insights.
With professional experience across ITSM, HRSD, and CSM, I’ve built solutions that combine generative AI, predictive modeling, and ServiceNow optimization — all while pursuing my MS in Data Analytics at San Jose State University. From integrating Gemini LLM with Virtual Agents to scaling knowledge automation and developing robust ETL pipelines, my work spans use cases that transform how organizations manage knowledge, reduce churn, and drive intelligent operations.
At Work4Flow, I contribute to building next-gen GenAI accelerators, workflow optimizers, and observability dashboards that bring measurable value to enterprise clients. Whether it’s refining a predictive model or deploying a ServiceNow solution that saves time and cost, I’m passionate about solving real-world problems at scale.
Let’s connect if you're exploring innovation in the ServiceNow ecosystem, data science, or AI-powered enterprise automation.

## Work Experience
### Software Engineer @ Work4Flow
Jan 2025 – Present | San Jose, California, United States
➤ Driving platform-level innovation and AI-powered ServiceNow solutions across HRSD, ITSM, and CSM use cases.
➤ Developed a Generative AI Assessment tool to evaluate 100+ system components for AI readiness, driving prioritization for AI transformation projects.
 ➤ Engineered the Agentic AI Optimizer Observability platform, improving prompt quality and increasing response reliability by 30%.
 ➤ Built precision metrics to measure prompt uniqueness and workflow accuracy, resulting in 25% boost in process efficiency.
 ➤ Integrated Virtual Agent with Gemini LLM to automate Knowledge Article drafting, slashing content creation time by 40%.
 ➤ Enabled automated incident resolution through real-time notifications and approval flows, boosting end-user satisfaction by 30%.

### Machine Learning Engineer @ Work4Flow
Jan 2025 – Jan 2025 | San Jose, California, United States
➤ Developed an AI-powered Virtual Agent integration with Gemini LLM to automate the creation, refinement, and management of Knowledge Articles (KAs), enabling consistent content generation and reducing knowledge publishing time.
➤ Leveraged multi-turn conversational AI to enhance Virtual Agent responsiveness and improve knowledge management efficiency across the organization.
➤ Integrated ServiceNow Incident Management with Virtual Agent to provide self-service capabilities for common IT issues, enhancing end-user experience and accelerating resolution time.
➤ Configured automated approval workflows and notification mechanisms for Knowledge Article publishing, ensuring governance and accelerating content lifecycle management.

### Associate Software Engineer @ Hexaware Technologies
Jan 2022 – Jan 2024
➤ Designed and automated HR background checks, reducing turnaround time by 30%.
➤ Developed and maintained complex workflows, catalog items, and business logic across ITSM and HRSD.
➤ Implemented dashboards that supported data-driven decisions and reduced operational costs by 25%.
➤ Integrated ServiceNow with third-party APIs and leveraged AI tools to accelerate development time by 20%.
➤ Led agile sprints and scrum calls, enhancing team coordination and SLA performance.

### Data Science Intern @ NSE India
Jan 2021 – Jan 2021
➤ Participated in India's National Stock Exchange Data Science program, gaining practical experience in ML and business analytics.
➤ Built statistical models and dashboards using Python, R, Tableau, and SQL to generate decision-driving insights.

### Software Engineer @ clictoprint
Jan 2021 – Jan 2021 | Chennai, Tamil Nadu, India
➤ Developed an open-source intelligence scraping tool, improving efficiency by 500% in marketing workflows.
➤ Implemented SEO strategies that improved site traffic by 34% and grew revenue by 22%.

### Software Engineer @ Gallactia Enterprises and Solutions
Jan 2019 – Jan 2019 | Puducherry, India
➤ Created secure matrimonial software using Python, React, and MongoDB, increasing retention by 29%.
➤ Designed encrypted web apps and normalized databases to optimize data flow and security.


## Education
### Master of Science - MS in Data Analytics
San José State University

### Bachelor of Engineering - BE in Computer Science
Sri Venkateswara College of Engineering

### Mathematics and Computer Science
Petit Seminaire Higher Secondary School


## Contact & Social
- LinkedIn: https://linkedin.com/in/thenandhakumar
- Portfolio: https://www.nandhakumar.me/

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Source: https://flows.cv/nandhakumar
JSON Resume: https://flows.cv/nandhakumar/resume.json
Last updated: 2026-04-10