# Natalie Jeremy

> Sr. UX Content Writer/Strategist | AI-Powered Conversational Experiences

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/nataliejeremy

I'm a Senior UX Content Designer with 10+ years of experience leading enterprise-wide UX content strategy initiatives that make complex digital products clear, useful, and human-centered. Adept at collaborating cross-functionally with product, design, and engineering teams to deliver consistent, accessible digital experiences at scale. I also bring conversation design expertise, including end-to-end dialogue architecture, NLU training data, and multi-turn flow design for chatbots, voice bots, and AI assistants.

## Work Experience
### Sr. UX Content Designer/Strategist @ Optum
Jan 2021 – Jan 2025

### Sr. UX Content Designer @ CSAA Insurance Group, a AAA Insurer
Jan 2016 – Jan 2021 | Walnut Creek, California

### Technical Writer @ Pantheon Platform
Jan 2014 – Jan 2016 | San Francisco

### Sr. UX Writer @ AAA Northern California, Nevada & Utah Insurance Exchange
Jan 2012 – Jan 2014 | Walnut Creek, CA


## Education
### Master of Science - MS in Technical Communication
Northeastern University

### Bachelor of Arts
California State University - East Bay


## Contact & Social
- LinkedIn: https://linkedin.com/in/nataliej

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Source: https://flows.cv/nataliejeremy
JSON Resume: https://flows.cv/nataliejeremy/resume.json
Last updated: 2026-04-13