Supporting customers and clients through complex transitions with clarity, empathy, and precision. Managing end-to-end case workflows across global markets. Collaborating with cross-functional teams, streamlining internal processes, and ensuring every touchpoint in the customer journey feels seamless and important.

Manage full lifecycle of customer relocation cases, from initial setup through successful transition

Identify friction points in workflows and contribute to process improvements that scale.

Collaborate across internal teams and global partners to align on client goals and timelines.

Deliver clear, compassionate communication to reduce overwhelm during high-stress transitions.

Prepared the business for a smooth visual rollout by building clear, cohesive design systems that can grow with the brand.

• Designed early-stage visual identity and navigation flows to support intuitive brand recognition and ease of use

• Applied accessible, modern typography to reinforce clarity, readability, and trust across digital and print touchpoints

• Delivered scalable, high-quality assets to support consistent design systems aligned with user and stakeholder goals

• Led project coordination with the client, setting priorities and managing weekly milestones to ensure timely, user-aligned outcomes

• Led 800+ sessions with K–5 students to identify pain points, build confidence, and support goal achievement (85% fully or nearly met goals)

• Translated behavioral insights into practical, inclusive interventions—boosting engagement and reducing overwhelm

• Partnered with teachers, families, and specialists to co-create adaptive tools and routines tailored to diverse learner needs

• Designed and iterated low-tech prototypes to improve motor, sensory, and emotional accessibility

• Advocated for equitable access by removing barriers and simplifying systems to better support underserved students

400+ hours of applied UX training focused on accessibility, inclusive design, and user-centered research. Designed cross-platform solutions that simplify complex systems—especially for underserved communities, educators, and creatives. Collaborated with real users and developers to iterate, test, and launch mission-aligned products.

~ Fresh Futures: Lead UX Designer

Built a mobile platform to help users launch and manage community gardens—designed with food insecurity and digital equity in mind. Led user interviews, prototyping, and usability testing to create an app that works offline, supports community collaboration, and simplifies onboarding.

Tools & Skills: UX Research · Accessibility · Figma · Design Systems · Usability Testing · Community Engagement

~ Moleskine+: Research & UI Lead

Designed a safe, feedback-focused social platform for creatives using Moleskine Smart Notebooks. Prioritized privacy, trust, and emotional needs—creating a distraction-free space for process-sharing and community support.

Tools & Skills: Emotional Design · Privacy-First UX · User Interviews · Affinity Mapping · Hi-Fi UI Design

~ Sanook: UX Designer & Content Strategist

Redesigned a global artisan e-commerce site to elevate brand storytelling and conversion. Refined the site’s structure and voice to guide users across continents, languages, and devices—highlighting sustainable sourcing and female entrepreneurship.

Tools & Skills: IA · Copywriting · Responsive Design · Webflow · Content Design · Inclusive Storytelling

~ NextStop: Product Designer

Concepted an accessible transit app to support users navigating urban systems with varied needs. Mapped journeys, simplified task flows, and embedded community resources into the core experience—aligning with equity-focused transportation goals.

Tools & Skills: User Flows · Accessibility · Systems Thinking · Journey Mapping · Prototyping

• Collaborated with cross-functional teams to support user-centered initiatives and ensure timely delivery of project milestones

• Maintained organized, up-to-date documentation to support version control, design iteration, and stakeholder visibility

• Facilitated clear, consistent communication across teams to align on design scope, user goals, and evolving priorities

• Enabled strategic UX planning by preparing stakeholders—including the CEO—for key design reviews and product decisions