# Natalie Venezia

> Customer Experience & UX Design | Healthcare · Education · Global Operations

Location: San Francisco, California, United States
Profile: https://flows.cv/natalievenezia

I've spent my career helping people navigate complexity, and finding the moments where better design, clearer systems, or a more human touch could make all the difference.

That through-line has taken me from occupational therapy clinics and K-5 classrooms to global customer experience and UX design. In every setting, the work was the same at its core: understand what people actually need, remove what's in their way, and build something that holds up in the real world.

WHAT I BRING
8+ years working directly with people in high-stakes, high-need environments, translating that into research, systems, and experiences that are inclusive, accessible, and built to last.

WHAT I'M FOCUSED ON
Human-centered design and customer experience work where empathy isn't a buzzword. It's the foundation.
Let's connect if you're building products or services that help people feel less lost and more capable.

SKILLS
UX Research · Journey Mapping · Accessibility · Systems Thinking · Stakeholder Communication · Process Optimization · Cross-functional Collaboration

TOOLS
Figma · Notion · Framer · Google Suite · Canva · Affinity Designer

## Work Experience
### Global Customer Experience Consultant @ Altair Global
Jan 2026 – Present | Walnut Creek, CA
Supporting customers and clients through complex transitions with clarity, empathy, and precision. Managing end-to-end case workflows across global markets. Collaborating with cross-functional teams, streamlining internal processes, and ensuring every touchpoint in the customer journey feels seamless and important.

Manage full lifecycle of customer relocation cases, from initial setup through successful transition
Identify friction points in workflows and contribute to process improvements that scale.
Collaborate across internal teams and global partners to align on client goals and timelines.
Deliver clear, compassionate communication to reduce overwhelm during high-stress transitions.

### UX and Brand Designer @ Natalie Designs
Jan 2024 – Present | San Francisco, California, United States
Prepared the business for a smooth visual rollout by building clear, cohesive design systems that can grow with the brand.
• Designed early-stage visual identity and navigation flows to support intuitive brand recognition and ease of use
• Applied accessible, modern typography to reinforce clarity, readability, and trust across digital and print touchpoints
• Delivered scalable, high-quality assets to support consistent design systems aligned with user and stakeholder goals
• Led project coordination with the client, setting priorities and managing weekly milestones to ensure timely, user-aligned outcomes

### Certified Occupational Therapy Assistant @ Aequor
Jan 2023 – Jan 2026 | San Francisco, California, United States
• Led 800+ sessions with K–5 students to identify pain points, build confidence, and support goal achievement (85% fully or nearly met goals)
• Translated behavioral insights into practical, inclusive interventions—boosting engagement and reducing overwhelm
• Partnered with teachers, families, and specialists to co-create adaptive tools and routines tailored to diverse learner needs
• Designed and iterated low-tech prototypes to improve motor, sensory, and emotional accessibility
• Advocated for equitable access by removing barriers and simplifying systems to better support underserved students

### User Experience Designer @ General Assembly
Jan 2024 – Jan 2025 | San Francisco, California, United States
400+ hours of applied UX training focused on accessibility, inclusive design, and user-centered research. Designed cross-platform solutions that simplify complex systems—especially for underserved communities, educators, and creatives. Collaborated with real users and developers to iterate, test, and launch mission-aligned products.

~ Fresh Futures: Lead UX Designer
Built a mobile platform to help users launch and manage community gardens—designed with food insecurity and digital equity in mind. Led user interviews, prototyping, and usability testing to create an app that works offline, supports community collaboration, and simplifies onboarding.
Tools & Skills: UX Research · Accessibility · Figma · Design Systems · Usability Testing · Community Engagement

~ Moleskine+: Research & UI Lead
Designed a safe, feedback-focused social platform for creatives using Moleskine Smart Notebooks. Prioritized privacy, trust, and emotional needs—creating a distraction-free space for process-sharing and community support.
Tools & Skills: Emotional Design · Privacy-First UX · User Interviews · Affinity Mapping · Hi-Fi UI Design

~ Sanook: UX Designer & Content Strategist
Redesigned a global artisan e-commerce site to elevate brand storytelling and conversion. Refined the site’s structure and voice to guide users across continents, languages, and devices—highlighting sustainable sourcing and female entrepreneurship.
Tools & Skills: IA · Copywriting · Responsive Design · Webflow · Content Design · Inclusive Storytelling

~ NextStop: Product Designer
Concepted an accessible transit app to support users navigating urban systems with varied needs. Mapped journeys, simplified task flows, and embedded community resources into the core experience—aligning with equity-focused transportation goals.
Tools & Skills: User Flows · Accessibility · Systems Thinking · Journey Mapping · Prototyping

### Product Design Project Manager @ Dale Scott & Company
Jan 2024 – Jan 2024 | San Francisco, California, United States
• Collaborated with cross-functional teams to support user-centered initiatives and ensure timely delivery of project milestones
• Maintained organized, up-to-date documentation to support version control, design iteration, and stakeholder visibility
• Facilitated clear, consistent communication across teams to align on design scope, user goals, and evolving priorities
• Enabled strategic UX planning by preparing stakeholders—including the CEO—for key design reviews and product decisions

### Client Experience & Systems Support Consultant @ Altair Global
Jan 2021 – Jan 2023 | California, United States
• Applied human-centered thinking to support 200+ users through complex, high-stakes transitions
• Identified user pain points and collaborated cross-functionally to improve workflows and reduce friction
• Simplified onboarding experiences through clear communication, documentation, and process refinement
• Created scalable support systems by developing internal resources and training guides
• Balanced empathy, time sensitivity, and problem-solving to meet diverse client needs across varied contexts

### Certified Occupational Therapy Assistant @ ONR
Jan 2021 – Jan 2021 | San Francisco, California, United States
• Delivered individualized, outcome-driven support for users with a wide range of physical and cognitive needs
• Facilitated hands-on learning and behavior adaptation to increase independence and task success
• Collaborated across interdisciplinary teams to align on user goals and optimize care experiences
• Maintained clear, actionable documentation to ensure consistent and informed support

### Fieldwork Intern (Level I & II)- Occupational Therapy @ Douglas County School District, Renown Health, Diamond Learning Center, Valley Adult Day Health Care
Jan 2019 – Jan 2020 | Nevada and California
• Conducted user research in K–12, clinical, and adult care settings—translating real-world needs into actionable insights
• Observed and documented user behavior to inform personalized, goal-driven solutions
• Identified pain points in physical, cognitive, and emotional accessibility across diverse environments
• Collaborated cross-functionally with educators, clinicians, and caregivers to co-create supportive, inclusive experiences
• Synthesized findings into presentations and recommendations—bridging research, strategy, and human impact

### Rehabilitation Support & Experience Coordinator (PT Tech) @ Tahoe Forest Health System
Jan 2019 – Jan 2020 | Truckee, CA
• Supported efficient user flow by coordinating daily schedules and prepping treatment areas
• Assisted therapists in delivering adaptive, hands-on care tailored to patient needs
• Maintained clear, timely communication in a fast-paced, collaborative environment
• Contributed to a supportive, people-centered care experience grounded in empathy and trust
• Balanced multiple operational tasks while ensuring safety, accessibility, and consistency in care delivery

Skills: Workflow Coordination · Cross-Functional Support · Empathetic Communication · User-Centered Care · Time Management

### Operations & Guest Experience Support @ Resort at Squaw Creek a Destination Hotel
Jan 2017 – Jan 2019 | Olympic Valley, CA
• Delivered seamless, people-first service across valet, front desk, and food & beverage teams—adapting quickly to meet diverse guest needs
• Supported international interns (J1 visa program) through on-the-ground training, communication, and daily coordination
• Balanced real-time problem-solving with operational efficiency in a fast-paced, high-touch environment
• Gained hands-on insight into service design, systems gaps, and the impact of clear communication on user experience


## Education
### Bachelor’s Degree in Psychology, Spanish, Business Management
University of San Diego

### User Experience Design
General Assembly

### Associate's degree in Occupational Therapist Assistant
St. Catherine University

### Psychology
Semester at Sea


## Contact & Social
- LinkedIn: https://linkedin.com/in/natalievenezia

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Source: https://flows.cv/natalievenezia
JSON Resume: https://flows.cv/natalievenezia/resume.json
Last updated: 2026-04-13