Lead and scale a lean, high-impact team of UX designers and documentation specialists, ensuring seamless delivery across complex product suites.

Lead the Policy Definition and Management workflow, simplifying how enterprise admins interact with security policies.

Design Leadership & Scaling: Direct a cross-functional team, utilizing AI tools to streamline the design-to-implementation lifecycle and increase overall productivity.

Strategic Acquisition: Orchestrated the UX and policy integration strategy for the Votiro acquisition, participating in international summits to define a unified Files Security and Data Security roadmaps.

Product Innovation: Architected the Policy Definition and Management workflow and spearheaded the UX strategy for the Browser Security suite, simplifying complex admin experiences.

Cross-Functional Execution: Partner with Engineering, PM leadership, CS and SE teams to ensure design integrity across all client releases and patch cycles, maintaining a proactive "design-first" culture.

Future-State Vision: Delivered scalable design solutions for future features, products and companies integration, bridging legacy systems with a modern, unified platform architecture.

Making Mitel user experience Brilliantly Simple. Championing and evangelizing the User/Customer Experience throughout the organization.

Leading the team of talented and successful product designers, untangling the complexity of the Unified Communication System (including telephony, messaging, voice and video conferencing, and contact center product) and turning it into user friendly and visually stunning UI.

• Through cross-functional collaboration created "cradle to grave" Service Design Blueprint, outlining existing problems and identifying areas for improvements.

• Created alignment between all the front-end developers by introducing common components libraries (for web and mobile)

• Optimized workflows and improved communication between Product, Design and Engineering by introducing Invision and Zeplin tools where the prototypes and high-resolution mocks were available for cross-functional teams to review, comment and consume specs and assets.

• Through multiple customer interviews established user archetypes, journeys and pain points. Communicated the finding to Product and Executive teams to help shape future strategy.

• Introduced consistent user feedback channel.

• Redesigned Mitel mobile and desktop apps based on user feedback, instrumentation data and UX best practices.

• Cut the Customer Implementation and Installation time by designing a fully automated online "self-serve" tool for end users and Mitel employees.

• Created UX for real-time dashboards and historical reports for Contact Center supervisors, IT admins and end users.

• Conducted user research, created personas/archetypes, user journeys, identified product opportunities and stack-ranked them through research.

Built and lead international team (US, China, Russia and Ukraine) of researchers, user experience and visual designers in creating elegant and usable products.

Responsible for the conception, oversight, and execution of design direction on all key initiatives.

Partnering with executives and other stakeholders to define smart strategies that align to business and customer needs.

Presenting and articulating concepts to senior management and executives.

Researching and introducing new design tools to optimize design and production process.

Collaborating with the broader team, including engineers, product managers, marketing.

Communicating with partners' (AT&T, BT, Telus) design teams to customize the UI to their requirements.

Mentoring junior designers and interns.

Responsible for strategically driving adoption of user-centered design in the product organization

Managed external agencies that provided research and usability testing.

Served as liaison between RingCentral UI team and partners’ and carriers’ creative/branding teams to ensure usability compliance during white labeling/product customizations. Partners included AT&T, T-Mobile, Telus and BT.

Designed new generation of RingCentral products:

Web portal for users and administrators of enterprise customers

Desktop application (Softphone)

IVR Builder

HUD

UCC

iOS and Android applications

At the time before the smartphones where born, the Core Mobility team was turning feature phones into more than just a phone.

Designed interfaces for Voice Notes (visual voicemail predecessor). Worked with Samsung, Motorola and other OEMs to organically integrate Voice Notes into their interfaces.

Collaborated closely with the design team at Sprint to design the visual voicemail UI for the very fist smart phone Sprint shipped (Instinct).