redesigned procurement policies to support conditional preferences that are then ingested by an LLM to review whether the purchase request is compliant

brainstormed with product, support, and finance to define technical requirements for upcoming projects

built React components for the application's UI

updated internal and public documentation

created tools to assist with and improve support workflows, such as for imports and one-off Rails console changes

acted as a mentor by providing constructive feedback to team members on areas of improvement and being a supportive, consistent library of knowledge

identified/documented bugs for the development team and perform QA on new software releases

troubleshooted customer issues by researching server logs and recreating scenarios via command line

assisted with professional services, such as credit card and subscription imports, one-off bulk changes via Rails console or API script, and JS/CSS customizations