• Owned the end-to-end UX for Operationalization and Automation features, designing seamless, scalable workflows that streamlined security operations and improved user efficiency.

• Led the inception of the Shadow IT / SaaS Discovery feature, conducting generative research, defining user needs, and coauthoring the product roadmap. Partnering with Product leadership, drove every phase of this feature development through ideation and high-fidelity design.

• Created and led the UX Ops function, implementing processes that improved design efficiency, UX/UI cohesion, and collaboration with Engineering and Product counterparts.

• Contributed to the creation of a new Design System, driving the creation of new components and patterns to ensure UI consistency and scalability across the product.

• Led multiple UX research initiatives, including generative research, usability testing, and establishment of a Design Partner initiative for regular customer engagement.

• Maintained continuous feedback loops by regularly interface with customers and prospects, ensuring design decisions were informed by real-world use cases and evolving user needs.

• Worked on the Internal Innovation Center team of 6 to rapidly ideate, design, and develop custom solutions for Moody’s business stakeholders. Most recent tool saved an estimated 15,000 hours and $900,000 annually.

• Worked as lead UX/UI Designer to wireframe, prototype, test and iterate 7 different products from scratch.

• Acted as Product Manager selecting business needs for new product development and defining product strategies for existing operationalized products.

• Established enterprise-wide Design Community for best practice standardization and knowledge sharing.

• Led program to completely revamp the corporation’s intranet, including the assessment and procurement of the new platform software as well as coordination of 30+ department stakeholders.

• Conducted the assessment and RFP process of 6 different Search Engine SaaS providers for use in the corporate intranet.

• Active participant in the LGBTQ+ Employee Business Group.

• Responsible for the buildout and dissemination of end user documentation and communication to facilitate the large-scale change or deployment of Shared Services (IT, HR, Finance, etc.) technologies.

• Successfully led the change management of 7 end-user product launches, both homegrown and SaaS-based.

• Generated written communications, end user guides, and training documentation to ensure smooth knowledge transfer for users.

• Conducted dozens of live trainings and Q&A sessions with end users in tandem with product launch.

• Facilitated communications and program updates to executive stakeholders to ensure maximum awareness.

• Accountable for the end-to-end experience for all user-facing IT services.

• Managed the procurement, enterprise-wide deployment, and ongoing product lifecycle of 10+ SaaS Collaboration Tools like Slack, Zoom, Github and Office 365 to 13,000+ employees.

• Responsible for market research, trend analysis, and piloting of all end user software and hardware to understand best-in-class products aligned with company needs

• Led exploration and assessment of best-in-class productivity and collaboration tools in the market.

• Socialized IT offerings to maximize their adoption and effective usage by leading 11 different monthly communications and feedback forums.

• Led IT Relationship Management function to field all customer feedback and expectations as well as provide visibility on IT initiatives.

• Established enterprise-wide network of 100+ business "champions" to drive adoption of enterprise tools.