# Nathan Hoang > Software Engineer Location: San Francisco Bay Area, United States Profile: https://flows.cv/nathanhoang Experienced engineer with a demonstrated history of working in the internet SaaS industry. Experienced in React, NextJS, TypeScript, JavaScript, SQL, Symfony, PHP, HTML5, CSS, Express, Node.js, MongoDB, NPM, Bootstrap, Bulma. ## Work Experience ### Software Engineer @ Deep Sync Jan 2025 – Present ### Software Engineer @ Eventeny Jan 2024 – Jan 2025 • Developed and maintained various components and features, enhancing product functionality while ensuring code quality and alignment with project requirements through testing and peer reviews. • Collaborated closely with cross-functional teams to design a key API initiative, making strategic decisions on core functionalities and data flow to align with future business goals. • Proposed and implemented key process improvements, including more robust planning protocols and enhanced documentation practices, fostering stronger collaboration among engineering org. ### Software Engineer @ JazzHR Jan 2022 – Jan 2024 • Contribute to the development of JazzHR’s SaaS product suite by architecting, building, and maintaining key components to enhance the web application and API by leveraging technologies like React, Typescript, AngularJS, PHP, Symfony, MySQL, and more. • Engineering project lead for a number of initiatives including one to plan and implement crucial and time-sensitive compliance updates to key areas of JazzHR’s web application and API ensuring adherence to new regulations ahead of the deadline. • Collaborate and communicate with stakeholders such as product managers, marketing, and support on various initiatives in order to effectively and efficiently deliver projects. • Swarm and help resolve critical issues throughout our application and write detailed documentation in order to better enable our teams to solve routine issues. • Lead various planning, execution, and demonstration meetings from an engineering standpoint for a number of key initiatives. ### Reliability Engineer @ Deputy Jan 2021 – Jan 2022 • Developed and maintained various support tooling and scripting for the Global Support Team in order to enable the team to more efficiently support clients by leveraging technologies like JavaScript, HTML, CSS, Bootstrap, Node.js, Fetch API, Postman, and more. • Partnered closely with engineering teams to help code debug/troubleshoot for key strategic clients. • Led various training & knowledge share initiatives across the Global Support team including API training. • Actioned and responded to escalated, audit, and API inquiries for VIP clients via Zendesk. ### Sr. Client Success Specialist - Enterprise @ Indeed.com Jan 2019 – Jan 2021 | San Francisco Bay Area •Provide on-demand technical support and day-to-day digital advertising campaign management for 30+ large enterprise clients, generating $220K in monthly revenue. •Review and evaluate key performance metrics such as Cost-Per-Hire and Cost-Per-Apply on all advertising campaigns across the entire product suite, identifying both successes as well as opportunities for improvement. •Acted as go-to expert on products and strategies for 7+ new hires, providing ongoing training, mentoring, and support to drive both individual and team success. •Partner and work cross-functionally with 5+ teams including Sales, Product, and Global to formulate comprehensive client strategies, improving campaign effectiveness measured weekly, monthly, and quarterly. •Analyze, initiate, and conduct client facing campaign performance reviews while driving product engagement and feature adoption. •Cultivated successful, long-term, mutually beneficial relationships with 25+ advertising partners monthly, delivering exceptional client support to drive customer satisfaction, retention, and referrals. •Utilize data analytics tools, including Excel, Salesforce, and Google Sheets, to maximize promotional strategies and ROI. •Managed trouble tickets and other service requests daily with JIRA, Salesforce, and internal systems, reducing turnaround times for identifying, investigating, and resolving technical issues by up to 30%. •Exceeded expectations up to 20% each in areas such as customer satisfaction, time management, new business development, and teamwork, per quarterly reviews. ### Client Success Specialist - Ad Agencies @ Indeed.com Jan 2018 – Jan 2019 | San Mateo, CA ## Education ### Bachelor's Degree in Economics San Diego State University ## Contact & Social - LinkedIn: https://linkedin.com/in/nathanthomashoang - Portfolio: https://www.natehoang.com --- Source: https://flows.cv/nathanhoang JSON Resume: https://flows.cv/nathanhoang/resume.json Last updated: 2026-04-10