I worked on the product design team to improve the overall usability of the core product while collaborating with stakeholders to influence product strategy for my team.

• Increased conversion rate (+30%) and decreased time to conversion with an end to end optimization and re-design of self scheduling features

• Designed and launched validation and permission features to improve the trust, security, and privacy of user information

• Created foundational designs and improvements to the enterprise and consumer design system

• Designed and launched 0 to 1 new features (campaign templates and tags) to increase adoption and engagement

• Performed user research to validate design concepts, value, and guide new projects

• Decreased customer issues by improving internal tools for engineers and CSM’s

• Contributed to the product redesign and picnic design system

• Collaborated with engineers to implement designs into code, QA visual / interactions, and define UX patterns

• Reduced product tech debt and increased adoption by designing new components, style guides, and documentation

• Performed user research to deliver insights that improved system usability and developed a cross functional contribution process

• Designed end to end two factor authentication features on iOS, android, and web

• Crafted product redesigns, dashboards, internal tools, and data visualizations

• Created UX/UI flows for first time user on boarding to increase acquisitions

• Facilitated cross functional collaboration with stakeholders and drove user research initiatives for various projects