Designing governance, risk management, and AI-powered automation for Meta's Metrics Platform—a horizontal infrastructure serving Facebook Ads, Instagram, Threads, WhatsApp, and Reality Labs to ensure quality and compliance of externally shared data assets.

Led UX initiatives for AI-driven content optimization and evaluation tools, improving the accuracy, efficiency, and governance of AI-generated support content. Designed scalable systems to enhance content health, reduce customer support cases, and improve factuality and evaluation workflows across Google’s AI-powered help centers and advertiser support platforms.

Led UX efforts for AI-driven customer support automation and enterprise tool integration, enhancing scalability, efficiency, and support agent productivity. Designed frameworks, branding systems, and intelligence-first strategies to unify workflows, streamline case management, and reduce operational costs while ensuring a seamless user experience.

As a side project, designed a structured framework for Android Auto OS to enhance identity management, onboarding, and personalized in-car experiences at scale—connecting people, vehicles, OEMs, Google, and third-party services.

Responsible for Google’s internal mobile CRM app, designing features that improved sales efficiency, personalized workflows, and optimized revenue recovery. Shaped mobile experiences that supported Google’s $120B ads business, increasing adoption and driving measurable impact.

Designed scalable, high-impact enterprise SaaS and on-premises solutions, creating wireframes, prototypes, and interaction models to enhance usability, engagement, and accessibility. I conducted user research and testing to optimize enterprise applications, improving adoption and efficiency. Through close collaboration with cross-functional teams, I streamlined workflows and drove product innovation.