# Navya Morthala

> Software Engineer | Java, Spring Boot, Python | AWS & Azure | Microservices | RAG, NLP, and AI-Driven Applications | Full-Stack Development

Location: United States, United States
Profile: https://flows.cv/navyamorthala

•	Software Engineer with over 5 years of experience designing, building, and deploying scalable, cloud-native applications across the media streaming, healthcare, and e-commerce sectors. Proven expertise in Java, Spring Boot, Python, and cloud platforms like AWS and Azure, with a strong command of CI/CD automation, microservices architecture, and full-stack development using frameworks like Angular, Node.js, and GraphQL.
•	Skilled in integrating AI/ML solutions such as Retrieval-Augmented Generation (RAG) pipelines, NLP, and real-time sentiment analysis, driving measurable business outcomes including reduced ticket resolution times, improved system performance, and increased user engagement. Adept at Agile development, DevOps practices, and cross-functional team collaboration to deliver high-impact, production-ready software in fast-paced environments.

## Work Experience
### Software Engineer @ Netflix
Jan 2024 – Present | New York, United States
•	Developed and deployed a scalable, cloud-native feature for the Netflix Member Support Platform using Java, Spring Boot, and AWS, reducing ticket resolution time by 30% and enhancing user experience for millions of global customers.
•	Designed and implemented a Retrieval-Augmented Generation (RAG) pipeline leveraging AWS Textract, PySpark, and Pinecone, processing over 15 million documents, improving answer accuracy by 23% and reducing irrelevant responses by 40%.
•	Built a real-time sentiment analysis module using Python and Hugging Face Transformers to classify customer queries by emotional tone, enabling early identification and escalation of high-priority issues.
•	Worked in an Agile, cross-functional product team to deliver full-stack features using GraphQL, enhancing integration with internal tools and third-party platforms.
•	Created and maintained CI/CD pipelines with Jenkins, Docker, Kubernetes, and Terraform, automating microservice deployments, reducing manual release tasks by 60%, and supporting zero-downtime canary deployments.
•	Implemented robust testing strategies including JUnit (unit testing), TestContainers (integration testing), and Selenium (E2E automation), increasing code test coverage to 82% and reducing post-release bugs by 35%.

### Software Engineer @ Wipro
Jan 2019 – Jan 2022 | India
•	Led to the end-to-end development of 2 major full-stack applications for healthcare and e-commerce clients, integrating 15+ microservices and improving system performance by 40%, while reducing client-reported critical bugs by 25%.
•	Built and maintained Java/Spring Boot backend microservices and REST APIs for a high-volume patient data platform, supporting 8,000+ daily record updates with 99.9% uptime.
•	Automated healthcare form processing by integrating Azure AI Document Intelligence, leveraging OCR and custom NLP models to extract insurance data with 91% accuracy, cutting manual data entry costs by 45%.
•	Developed responsive, full-stack e-commerce applications using Angular 12, Node.js, and MongoDB, leading to a 22% improvement in conversion rates and 15% drop in cart abandonment.
•	Designed intuitive UI/UX workflows using Figma and Angular Material, incorporating A/B-tested components that boosted user engagement by 30% and reduced support tickets by 40%.
•	Engineered CI/CD pipelines with Jenkins, Azure DevOps, and GitHub Actions using Git Flow and Blue-Green deployments, enabling zero-downtime releases for mission-critical systems.


## Education
### Bachelor's degree in Computer Science
Amity University

### Master's degree in Information Technology
New Jersey Institute of Technology


## Contact & Social
- LinkedIn: https://linkedin.com/in/navya-morthala-61a012387

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Source: https://flows.cv/navyamorthala
JSON Resume: https://flows.cv/navyamorthala/resume.json
Last updated: 2026-04-05