Working with patients and specialty clinic staff at UCSF to improve care journey experiences at UCSF. Conducting extensive discovery research, facilitating ideation workshops, and conceptualizing new service experiences. Developed product opportunity areas for UCSF + Philips partnership.

Built experiences that supported behavior change and improved health outcomes for people in preventative and at-risk stages of health. Increased member engagement with redesigned MVP Health Profile experience.

Designed advanced assignment and grading workflows for higher ed instructors. Facilitated design sprints and ideation workshops. Collaborated with fellow designers to develop and implement a new design system.