# Neelam A.

> Engineer

Location: Fremont, California, United States
Profile: https://flows.cv/neelama

## Work Experience
### Software Engineer @ Modern Treasury
Jan 2022 – Present

### Staff Software Engineer @ Twilio
Jan 2020 – Jan 2022 | San Francisco, California, United States
Messaging Channels
Events Streams Product
Customer Engagement Management

### Senior Software Engineer (Data Activation Products) @ Twilio
Jan 2019 – Jan 2020 | Redwood City, California, United States
Twilio Contacts

### Senior Software Engineer (Marketing Campaign) @ SendGrid
Jan 2017 – Jan 2019 | Redwood City, California, United States
The New Experience

### Software Engineer (Multicast IOS-XE Team) @ Cisco
Jan 2015 – Jan 2017 | Milpitas, CA
IWAN: Service hosting platform to support large scale site to site VPN over a hybrid network.
● Improving scalability by replacing in-memory storage which stores routing information to Cassandra.
● Implemented APIs to connect Cassandra with LISP MS/MR service.
● Contributed a fix to an open source project, cpp-driver used for connecting to Cassandra.
● Explored Docker, Kubernetes and Apache Kafka and implemented a prototype for future development.
● Completed Cisco training program on Cassandra.

Multicast:
● Improved efficiency for UBR platform in IPV6 by not sending of group specific query.
● Implemented a registry to get MLD query interval for IPV6
● Added enhancements in the PIM and IGMP protocols defined by the RFC

Firex:
● Helped team to adopt the infrastructure that facilitate deployment, building, testing and creating micro-services. This resulted
in overall software development process to became easier and faster.
● Implemented new workflow automation and execution engine (Firex) to speed up the daily task.
● Extended the Firex infrastructure to support IOS/XE platform.

PYATS:
● Migrated our testing framework from TCL based framework to PYATS which enabled us to write complex test cases.
● Wrote test scripts for Multicast.

### Software Engineer (Search Core Services Engineering Team) @ YP
Jan 2014 – Jan 2015 | Greater Los Angeles Area
● Improved the relevancy of search result of search engine based on Solr by enhancing the solr queries.
● Worked on an automated script to highlight low performing queries based on Category and Name searches.
● Implemented code to search in menu items in case of food related searches.
● Extended fuzzy/phonetic logic implementation to improve search results.
● Enhanced in-house document server and learned about Solr indexing and Information Retrieval.

### Grader @ University of Southern California
Jan 2014 – Jan 2014 | Los Angeles
CSCI - 571 Web Technologies

### Video Archive Assistant @ USC Shoah Foundation - The Institute for Visual History and Education
Jan 2013 – Jan 2014

### Research Intern @ Defence Terrain Research Laboratory (DTRL), Defence Research and Development Organisation (DRDO)
Jan 2011 – Jan 2011


## Education
### Bachelor of Technology in Information Technology
Bharati Vidyapeeth College of Engineering, Guru Gobind Singh Indraprastha University, Delhi (GGSIPU)

### Master's Degree in Computer Science
USC Viterbi School of Engineering, University of Southern California


## Contact & Social
- LinkedIn: https://linkedin.com/in/neelamaggarwal

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Source: https://flows.cv/neelama
JSON Resume: https://flows.cv/neelama/resume.json
Last updated: 2026-04-10