# Neelima Gavinolla

> Product & Strategy | Amazon | Duke MBA

Location: San Francisco, California, United States
Profile: https://flows.cv/neelimagavinolla

I build AI-driven, data-powered digital products that solve real-world problems, deliver measurable ROI, and delight users.

With 8+ years of experience leading cross-functional teams in Agile environments, I’ve launched mission-critical features across e-commerce, financial services, energy, and airline industries—driving $60M+ in business impact and consistently improving engagement, retention, and satisfaction.

I thrive where product strategy meets execution—aligning stakeholders, engineering, and analytics to deliver outcomes that move the needle.

## Work Experience
### Operations & Strategy @ Amazon
Jan 2025 – Present | San Francisco Bay Area

### Product Manager @ Countifi
Jan 2024 – Jan 2025 | United States
Spearheaded product roadmap for an AI-powered SaaS product, tackling food waste. Built a predictive AI model for British and Delta Airways, optimizing inventory, reducing waste by 40%, and cutting $87K in costs
Enabled strategic product decisions and product planning through in-depth market research, user insights, competitive analysis, securing 15% more business partnerships and 20% revenue increase
Collaborated with the CEO to improve AI-led supply chain improvements, turning fragmented airline inventory workflows into efficient, data-driven systems that elevated market positioning.

### Duke University MBA, Class of 2025 @ Duke University - The Fuqua School of Business
Jan 2023 – Jan 2025 | Durham, North Carolina, United States

### Product Operations Manager @ Amazon
Jan 2024 – Jan 2024 | Atlanta, Georgia, United States
Utilized Amazon’s business intelligence tools to perform comprehensive analyses on delivery accuracy metrics, identifying underlying issues and implementing corrective actions that reduced the occurrence of missed packages by 30%
Collaborated closely with the analytics team to develop KPIs and leverage A/B testing to improve roadmap execution. This resulted in enhanced delivery accuracy and a +20% improvement in on-time reliability metrics

### Growth Stratergy Manager @ JPMorganChase
Jan 2024 – Jan 2024
Directed a cross-functional team of 5 in developing and executing a go-to-market (GTM) strategy, by conducting focus groups, user interviews, competitor analysis, and customer segmentation to drive a 10% increase in new user acquisition.
Created user personas and aligned execution plans with stakeholder priorities and market insights, strengthening product positioning and compliance within a regulated financial environment for Chase Aeroplan Card.

### Technical Product Manager @ Pike Corporation
Jan 2020 – Jan 2023 | Fort Mill, South Carolina, United States
Spearheaded 0-to-1 development of a work management platform, driving end-to-end digital transformation of legacy workflows and successfully onboarding 8,000+ non-technical field users across the US.
Led a 20-person cross-functional team to build a scalable optimization tool, driving digital transformation across 30+ states and generating $60M in new revenue.
Managed release cycles through Jenkins and Azure CI/CD pipelines, achieving 90% CSAT, enabling continuous delivery, and saving over $200K in operational costs.
Developed Power BI dashboards to visualize operational data and provide strategic insights, improving resource allocation and boosting workflow efficiency by 25%.

### Senior Product Consultant @ California Department of Insurance
Jan 2020 – Jan 2020 | Sacramento, California, United States
Identified automation opportunities within legacy systems and implemented AI chatbots to improve digital service delivery, reduced maintenance costs by 25%, boosted resource efficiency by 30%, and generated $800K in new revenue.

### Senior Software Development Engineer @ IBM
Jan 2016 – Jan 2019 | India
Led an 8-member healthcare team to digitize manual processes, reducing testing and deployment effort by 70%, extracting continuous savings of $500K annually at Blue Cross Blue Shield of Massachusetts
Directed root cause analyses during critical enrollment period, resolving integration issues with APIs, reducing system downtime by 20%, enhancing customer satisfaction by 30% in a high-stake environment


## Education
### Master of Business Administration - MBA in Business Administration and Management, General
Duke University - The Fuqua School of Business

### Bachelor's degree in Computer Science
JNTUH College of Engineering Hyderabad


## Contact & Social
- LinkedIn: https://linkedin.com/in/neelima-gavinolla

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Source: https://flows.cv/neelimagavinolla
JSON Resume: https://flows.cv/neelimagavinolla/resume.json
Last updated: 2026-04-18