# Neeraj Talukdar > Product Designer Location: Greater Seattle Area, United States Profile: https://flows.cv/neerajtalukdar Product Designer with 9+ years of industry experience in the field of UX, working across a wide spectrum of domains such as Creator tools, Ads, Real-estate, Healthcare, Education, Productivity tools, Data Visualization, Machine Learning, Augmented Reality. ## Work Experience ### Senior Product Designer @ Spotify Jan 2022 – Present | Greater Seattle Area Designing for Podcast publisher and advertiser experiences ### Product Designer III @ Zillow Jan 2021 – Jan 2022 | Seattle, Washington, United States Led the design work for My Agent 2.0 driven by rapid A/B testings and usability testings. Led design work for cross-LOB strategic bets involving stakeholders from multiple organizations. Worked on the design system migration for our Agent facing experiences. Led the redesign effort of Pearl, the platform for customer-agent connection, to bridge the gaps in connectivity, accessibility, and operational cost. Engaged and planned various workshops involving high-level executives resulting in key product directions and roadmap decisions. ### User Experience Designer II @ Webex Jan 2017 – Jan 2021 | Boxborough, Massachusetts Designed experiences for Cisco’s Contact Center solutions under the Webex Portfolio. Worked with cross-continent agile teams, product managers and architects and involved in end-to-end delivery process from conceptualization to high fidelity prototypes. I led several product verticals within the BU during my time here ranging from Agent and Supervisor Desktop, Digital Channels, Core Routing and Conversational IVR. Led several re-design and integration efforts as part of Cisco's M&A strategy over the last couple of years - Broadsoft, Voicea, Webex Experience Management, IMImobile. Led co-design sessions and workshops with high-level executives resulting in key product decisions and roadmap definitions. Led a month long research effort by visiting 6 contact centers for understanding pain-points and opportunity areas across all the cloud applications. Conducted more than 30 contextual inquiry sessions with customer support agents, supervisors and administrators followed by co-design sessions with the contact center managers. I was responsible for creating the research scripts, leading the research sessions, synthesizing the findings and sharing the insights with leadership. This was followed by the re-design effort for Webex Contact Center Agent Desktop application based on the research inputs and strategic business goals, which is the key product for our Contact Center cloud portfolio. Designed for AI solutions for customer support agent use-cases as part of Cisco's initiative to partner with Google for their suite of Contact Center AI capabilities. Designed quick proof of concepts for the MVO release that was selected for early stage demo in Google's Cloud Next Conference '19. Worked on complex administrative experiences for the setting up and maintaining of contact centers. Designed for a workflow builder tool for administrators and developers to build event based contact center flows. ### Research Lead @ Eaton Jan 2017 – Jan 2017 | Pittsburgh, Pennsylvania, United States Led a team of 5 to conduct contextual inquiry sessions, interviews and usability testing sessions with field service engineers and electricians. Ideated, prototyped and tested solutions in the domain of Augmented Reality, 3D Imaging and Conversational Interfaces. Created a roadmap around an envisioned future ecosystem for our client as part of this blue sky capstone initiative. ### Research Assistant, Social Computing Lab @ Carnegie Mellon University Jan 2017 – Jan 2017 | Pittsburgh, Pennsylvania Prototyped a data visualization tool to help create a better idea about the "research landscape". Responsibilities include conceptualization, implementation using D3.js, conducting user interviews and usability testing. ### UX Designer, Institute for Software Research @ Carnegie Mellon University Jan 2016 – Jan 2016 | Pittsburgh, Pennsylvania Worked with researchers from University of Washington and Prof. Mayank Goel (CMU) in designing prototypes for SpiroSmart, an app which uses the phone’s microphone to act as a Spirometer to measure lung functions. ### User Experience Designer @ Cisco Jan 2015 – Jan 2016 Worked on designing enterprise applications for Cisco’s SSO Business Unit under the Smart Service Portfolio focused on network management solutions. Also worked as a designer in the Thingqbator Lab, an Innovation Lab within Cisco focused on IoT related projects. ### Data Visualization Designer @ PLAIT Lab Northeastern University Jan 2014 – Jan 2014 | Boston, Massachusetts Understanding player strategies is a key factor when analyzing player behavior both for academic researchers and industry practitioners. For both game designers and game user researchers, it is important to gauge the distance between intended strategies and emergent strategies; this comparison allows identification of glitches or undesirable behaviors. For academic researchers using games for serious purposes such as education, the strategies adopted by players are indicative of their cognitive progress in relation to serious goals, such as learning process. Current techniques and systems created to address these needs present a few drawbacks. Qualitative methods are difficult to scale upwards to include large number of players and are prone to subjective biases. I helped prototype a novel visualization tool that specifically addresses the tasks of comparing behavior sequences in order to capture an overview of the strategies adopted by the players. This approach allows users to form hypotheses about player strategies and verify them. ### Research Assistant @ Indian Institute of Technology, Delhi Jan 2013 – Jan 2013 | New Delhi Area, India Conducted User Research using Repertory Grid Technique on various stakeholders to understand differences in constructs across the categories. ## Education ### Master's Degree in Human Computer Interaction, School of Computer Science Carnegie Mellon University ### Bachelor’s Degree in Design Indian Institute of Technology, Guwahati ## Contact & Social - LinkedIn: https://linkedin.com/in/neerajtalukdar --- Source: https://flows.cv/neerajtalukdar JSON Resume: https://flows.cv/neerajtalukdar/resume.json Last updated: 2026-03-30