# Neessam M > SWE @ Perpetual Learning | US Dev Ops @ F4E | CS & Philosophy @ Hunter College | Tech, Design, Strategy Location: New York, New York, United States Profile: https://flows.cv/neessam Hi, I'm Neessam! In one sentence, I would describe myself as a creative, results-driven software engineer with a flair for design and automations as well as a mission to use technology for good. I'm currently pursuing a Bachelor's Degree in Computer Science and Emerging Media Studies at Hunter College (City University of New York) while simultaneously working as a Junior Software Developer at Perpetual Learning, an Ed-Tech startup. With over 5 years of experience in business, I bring technical expertise, design thinking, and real-world business insight to every project I touch. I am experienced in the tech field, however becoming the first member of my family to earn a Bachelors Degree has always been a goal of mine coming from a first-gen background. I also am continuing my education to expand my expertise in the emerging AI field. I'm greatful for the opportunity to do both work and school, and I leverage my time-management skills to maintain a 3.9 while also maintaining high performance on the job. With a background that spans direct-to-consumer and B2B sales, web development, data analysis, and marketing, I thrive at the intersection of tech and creativity. I’ve led initiatives for startups and nonprofits, building automated systems, launching custom platforms, and optimizing user experiences to deliver results. Not all of my experience is detailed on LinkedIn, so feel free to check out my portfolio for smaller contract roles I've taken on. Whether I’m coding back-end logic, designing interfaces, or strategizing outreach campaigns, my goal is always the same: solve problems, drive growth/scalability, and make a meaningful impact. I’m passionate about lifelong learning and excited by opportunities to collaborate, create, and contribute to tech solutions that matter. Outside of my work in tech, I am a passionate fashion designer. I have been into design and digital art since I was a child drawing in fashion sketchbooks and making art on my first ever Android smartphone when I was very young. I look forward to one day pursuing fashion as a business by creating my own label and combining my fashion design creativity with my tech experience. For now I am mastering my craft in tech, as I believe that no matter what field you're in, mastering technology will empower you. ## Work Experience ### Junior Full-Stack Software Engineer @ Perpetual Learning Jan 2024 – Present | Washington, District of Columbia, United States • Architected and launched a centralized data-collection framework using Google Analytics and custom data tracking; created the first reliable dataset for modeling full-funnel consumer conversion and user journeys, enabling accurate marketing ROI measurement for the first time • Averted $15,000 (YoY) in potential contract cancellations by spearheading a web accessibility (WCAG 2.1) compliance initiative across all 6 company web products, directly addressing client needs and complex regulatory requirements. • Identified, reproduced, and debugged multiple security vulnerabilities, including injection-type exploits. • Implemented an automation framework using Ansible/AWX to manage system and software updates across 150+ forum instances, eliminating hundreds of hours of manual, server-by-server maintenance annually. • Increased client engagement by 27% by reconfiguring DNS records and implementing DMARC policies for all company domains, significantly improving email deliverability and security. • Developed an automation workflow using n8n for a daily email suppression process, eliminating 15 minutes of manual processing and saving over $1,300 in annual operational costs. • Enhanced platform security by 90% against spam submissions by integrating a user-friendly client and server-side CAPTCHA across all user-facing forms, improving data integrity and user experience. • Conducted foundational research on Large Language Models (LLMs) and RAG. ### U.S. Development Operations Associate @ Food4Education Jan 2024 – Present | New York, New York, United States • Work with donor and campaign data to support research, segmentation, and performance analysis. • Develop and maintain a React/Node.js web application to modernize internal marketing. • Manage individual donor relations by maintaining accurate records, optimizing data entry workflows, and improving information tracking. • Design and execute social media and email marketing campaigns using data-informed targeting to increase engagement and conversions. • Build and maintain Salesforce reports and dashboards to track donor activity and measure fundraising impact. • Support event planning and campaign operations, coordinating logistics, outreach strategies, and real-time performance tracking. ### Admissions Operations Specialist @ Medical Training Institute of New York Jan 2023 – Jan 2024 | New York, New York, United States • Tracked admissions and recruitment metrics to improve conversion rates, forecast enrollment performance, and refine marketing and outreach strategy. • Developed and managed Learning Management Systems to streamline course delivery and reduce manual administrative effort. • Managed and automated CRM workflows to enhance communication cadence and monitor every stage of the student pipeline. • Automated key admissions processes, accelerating applicant review and reducing operational workload. • Personally enrolled 80% of the student body through effective recruitment and relationship-building. • Negotiated and secured B2B partnerships, generating educational opportunities for more than 50 students and directly contributing to business growth. • Implemented marketing website enhancements to strengthen program visibility and user navigation. • Captured professional marketing photography and contributed to brand guideline development to ensure consistent visual identity. • Designed and deployed automated MailChimp email campaigns that achieved an average 40 percent engagement rate. • Served as the primary point of contact for prospective students, providing tailored academic guidance and high-touch support. • Executed multi-channel digital marketing campaigns using MailChimp, virtual event platforms, and the Google Business Suite to expand reach and increase audience diversity. ### Software Engineer Intern @ New Castle County (DE) Government Jan 2021 – Jan 2022 | Wilmington, Delaware, United States Working in a real software development environment, sharpening technology and soft skills Quickly learning new programming languages and technologies Developing proficiency in Java, with coding tools such as Git and GitHub, and code editors including IntelliJ Collaborating on team coding projects using Agile methodology, utilizing communication and presentation skills through platforms such as Slack, Zoom, Google Workspace, and Office365. Demonstrating strong attention to detail, including writing clean, well-formatted code and effectively troubleshooting errors. ### Receptionist & Data Entry Specialist @ Kumon North America, Inc. Jan 2019 – Jan 2021 | Bear, Delaware, United States Accurately entered student and employee information into databases and spreadsheets, ensuring the organization of updated data Managed multiple phone lines, greeted and assisted clients by providing information and addressing concerns in a friendly, professional manner. Utilized strong organizational skills to schedule and coordinate appointments, meetings, and events in a timely, efficient manner. ## Education ### Bachelor's degree in Computer Science & Emerging Media Studies Hunter College Jan 2024 – Jan 2027 ### Associate of Applied Science (AAS) in Computing And Information Science Delaware Technical Community College Jan 2021 – Jan 2023 ## Contact & Social - LinkedIn: https://linkedin.com/in/neessam - GitHub: https://github.com/neesssam - GitHub: https://github.com/neessampbc - Website: https://different-cafe-0a0.notion.site/Neessam-Moustafa-10f7863a155680248d0acce831bea39d --- Source: https://flows.cv/neessam JSON Resume: https://flows.cv/neessam/resume.json Last updated: 2026-04-01