Established team rituals including design sprint planning, critique, demo and retro for continuous process improvement, learning and mentorship.

Instituted team health metrics to gauge organizational impact and internal satisfaction.

Maintained demonstrable high levels of intra design team satisfaction and perceived impact from C-Suite stakeholders in evolving pandemic work environment.

Introduced custom research and design templates to empower product designers to understand complex business problems and demonstrate impact of solutions.

Grew team from 2-10 members while increasing core design team competencies across UX strategy, UX research, interaction design, and visual design.

Designed features enabled 150% YOY revenue growth in two year span.

Managed C-Suite and Engineering relationships to implement R&D Principles and an innovation process for business ideas.

Attained organization wide buy-in within 3-months, as demonstrated by employee of the month recognition.

Developed close relationships with C-suite stakeholders to define top business needs around increasing operational efficiency.

Prioritized, designed, tested, and worked with developers to implement high impact features such as Views, Driver ETAs, and Manual Dispatch within the first 6 months on the job.

Demonstrated user satisfaction via end of year survey where features that came out of the design process were most loved by our operations team.

New features allowed team to maintain high service levels and minimal churn while doubling order volume and adding few new operational team members.

Introduced recurring two-week lean design process to for ideation, prototyping, usability testing with customers and data-driven iteration.

Created lofi design system to quickly communicate ideas with stakeholders and test lofi solutions.

Participated in ethnographic research and communication that drove product direction after compelling presentations to VPs and C-Suite.

Established and managed design request system to interface with 4 siloed hardware development teams.

Created Confluence wiki with full suite of user research, architecture diagrams and user flows utilized by team for product development over a year after leaving the company.