# Neil Wong

> Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/neilwong

I graduated with a BS in Computer Science with a minor in Web Technologies and Applications. I have experiencing using: Java, Android, HTML&CSS, and JavaScript. For more details, visit my website nkawong.io

## Work Experience
### Software Engineer @ Naval Information Warfare Center Pacific
Jan 2023 – Present

### Enterprise API Support Technician @ Meta
Jan 2021 – Jan 2023 | Sunnyvale, California, United States

### Help Desk Support Engineer @ Tanium
Jan 2021 – Jan 2021 | United States

### IT Support @ Protiviti Government Service - LAUSD
Jan 2021 – Jan 2021 | Remote
Responded to and resolved requests from employees and customers within the school district’s systems
Assisted customers with creating accounts in the school district’s system
Ensured that the end-users get updates on their requests
Escalated and followed up with reinstatement of employees

### IT Specialist @ Boston Consulting Group (BCG)
Jan 2020 – Jan 2020 | San Francisco, California, United States
Troubleshoot and solved request from local and remote employees 
Provisioned accounts and setup software and hardware for new hires
Install equipment and managed inventory
Resolve and ensure that the end-users get updates on their ticket request

### IT Operation Engineer @ Earnest Inc.
Jan 2019 – Jan 2019
Support local and remote employees with hardware/software including Mac and Windows
Provision Accounts and Access to software and hardware for team members
Report on systemic issues observed and providing suggestions for resolution
Established a system to ensure the end-user the progress of ticket resolution
Evaluate and propose solutions to improve Earnest’s IT operations
Educate team members on operations and policies, encompassing the new hire orientation.

### Computer Science Tutor @ Academic Computing Resource Center City College of San Francisco
Jan 2011 – Jan 2014 | City College of San Francisco
Assisted computer science students to learn about data structures and object oriented programming to
debug and or interpret their errors. Primarily tutored in Java or C++.
Aided students in troubleshooting and resolving their technical problems in both Windows and
macOS, campus WiFi, student email, and computer accounts. Maintained daily logs and checking in students at a computer station.

### Customer Service/ Technician / Cashier @ Pika Pika
Jan 2011 – Jan 2014 | San Francisco, California
Managed the power-up all the equipment/machines and getting the store ready for the business day. Calculate the daily balances of the store as well as organizing the store for the next business day. Trained and mentored new employees to operate the photos machines/equipment within the store. Troubleshot and resolved hardware and software issues. Greeted customers and answered any questions/problems that customers may have. 
Provided and advised customers on how to design their photos before they take their photographs. Managed the power-down of all the photo equipment/machines.


## Education
### Bachelor of Science - BS in Computer Science
California State University, Long Beach


## Contact & Social
- LinkedIn: https://linkedin.com/in/nkawong
- Portfolio: https://www.nkawong.io

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Source: https://flows.cv/neilwong
JSON Resume: https://flows.cv/neilwong/resume.json
Last updated: 2026-04-11