# Nerolie Santana

> UX/UI Designer | Manager of Healthcare Operations & Digital Strategy | Bridging Patient Experience, Design, and Technology | #WomenInTech 💻✨

Location: New York, New York, United States
Profile: https://flows.cv/nerolie

I’m a UX Designer and Healthcare Operations Manager bridging design, technology, and patient experience. I bring a unique blend of creative strategy and operational insight to every project, shaping both the digital and real-world experiences that people interact with daily.

With a foundation in digital strategy and UX design, I focus on turning complex challenges into seamless digital experiences through user research, wireframing, prototyping, and usability testing. In healthcare operations, I streamline systems and development programs, enhance patient and staff experiences, and align cross-functional teams to improve outcomes.

Grounded in a media background and refined through hands-on leadership, I merge storytelling, strategy, and empathy to create digital experiences that connect and perform.

Passionate about building products, and operations, that work beautifully for people.

## Work Experience
### Manager, Healthcare Administration and Operations @ The Dermatology Specialists
Jan 2025 – Present | New York, New York, United States

### Corporate Medical Trainer @ The Dermatology Specialists
Jan 2024 – Jan 2025 | New York, New York, United States

### Patient Care Coordinator @ The Dermatology Specialists
Jan 2023 – Jan 2024 | New York, New York, United States

### User Experience Designer @ Fiverr
Jan 2021 – Present | New York, United States

### Foundation Fellow @ Emma Bowen Foundation
Jan 2022 – Jan 2023 | Orlando, Florida, United States
Media fellow for the prestigious media industry internship program from a nationwide pool of nearly 10,000 applicants. The Emma Bowen Foundation connects promising students and experienced professionals of color to opportunities at top companies and advocates for best practices in diverse hiring, retention, and advancement through our programs serving people of color at all stages of their careers.

### Technical Director, Hitting the Field Network @ UCF Athletics Association Inc.
Jan 2022 – Jan 2022 | Orlando, Florida, United States

### Associate Producer @ FOX 35 Orlando, WOFL-TV
Jan 2022 – Jan 2022 | Orlando, Florida, United States

### Digital News Productions Intern @ FOX 35 Orlando, WOFL-TV
Jan 2022 – Jan 2022 | Orlando, Florida, United States

### Radio and Website Management Intern @ Voice of America
Jan 2019 – Jan 2019 | Washington, District of Columbia, United States

### Intern @ The Washington Center for Internships and Academic Seminars
Jan 2019 – Jan 2019 | Washington, District of Columbia, United States
Student Internship at Voice of America, Latin American division as a Radio and Website Management Intern.

### Public Speaking Peer Coach @ Florida International University
Jan 2019 – Jan 2019 | Miami, Florida


## Education
### Bachelor's degree in Broadcast Journalism
University of Central Florida

### UX Design
BrainStation

### Bachelor's degree in Journalism
Florida International University


## Contact & Social
- LinkedIn: https://linkedin.com/in/neroliesantana

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Source: https://flows.cv/nerolie
JSON Resume: https://flows.cv/nerolie/resume.json
Last updated: 2026-03-29