# Neslihan K. > AI Design at SAP Location: Palo Alto, California, United States Profile: https://flows.cv/neslihan Currently leading the conversation design and AI experiences efforts for SAP Joule, shaping intuitive and impactful AI experiences. I bring over 8 years of expertise in chat and voice interaction design, spanning enterprise, automotive, and consumer-facing platforms. My past work includes designing in-car voice experiences at General Motors and SoundHound AI, and leading conversational AI initiatives at PwC. I’ve also mentored junior designers and successfully built and led a conversation design team from the ground up. ## Work Experience ### Conversation/Model Design Lead @ SAP Jan 2025 – Present | Palo Alto, CA Agent Design & Frameworks Patterns for LLMs Joule chat and voice interaction design Conversation Design Agentic AI Model UX LLM Behavior, Voice & Multimodal Systems ### Instructor - Voice Interaction Design @ CareerFoundry Jan 2023 – Jan 2025 ### Manager - Conversation Design @ PwC Jan 2023 – Jan 2024 | San Francisco Bay Area Advised Fortune 500 clients on Conversational + Generative AI roadmaps, identifying opportunities for automation and growth. Directed end-to-end AI product development and conversation design with engineering, UX, and data science teams. Built product strategy frameworks for voice, chatbots, and multimodal AI solutions. Mentored a team of 14 on AI product development and conversation design. ### Conversational AI Experiences SME @ General Motors Jan 2022 – Jan 2023 In car voice experiences IVR Chatbot ### Conversation Design - Conversational AI Product Development @ SoundHound AI Jan 2020 – Jan 2022 | San Francisco Bay Area Led design for Restaurant Drive-Thru voice assistant and in-car voice systems. Trained the Data Programs Team(30 people) about Conversation Design and Best Practices Led platform development efforts for ASR and NLU testing, cross-functionally worked with Technical Program Management and Engineering Team Managed a cross-functional team of 7 delivering new speech domains. Built scalable AI solutions for enterprise automotive clients. ### Team Lead - Language - Voice AI @ SoundHound AI Jan 2019 – Jan 2020 | Santa Clara, CA Created ASR and NLU models for the Turkish Language from ground zero to launch. Worked Cross-functionally with the Language Modeling and Acoustic Modeling Engineering Teams. Worked on ASR, NLU and NLG issues, and improved accuracies and performances in all three categories. Managed team of 3 linguists As a result of my works; - Launched Turkish model with above 70% accuracy(first version) - Implemented a process for all languages for ASR/NLU testing which increased the average accuracy level above 80% - Streamlined the testing process and worked on building an internal testing platform with Mobile Apps Team collaboratively which reduced the weekly testing time of teams by %60 ### Speech Language Expert- Voice AI @ Google Jan 2018 – Jan 2019 Acted as the primary liaison for Google Assistant's esteemed Speech Team, comprised of 50 members, providing comprehensive support and facilitating meetings with the Engineering team to address complex ASR/NLU or TTS issues. Spearheaded several projects and led rigorous testing of ASR, NLU, and TTS technologies, ensuring that all processes and protocols adhered to high standards of quality and efficiency. Furthermore, I played a key role in evaluating dialogs and proffering recommendations to optimize user experience. Evaluated dialogs and made recommendations about user experience. ### UX Designer @ Wallit App Jan 2012 – Jan 2013 | Berkeley, CA Design/redesign iPhone and Android application Interfaces and experience for Wallit’s unique concepts and related collateral such as advertising pages and web landing pages. People can post (text, photos, videos) on these location-based virtual "walls" via their smart phones, but only when they are near that wall. They can share their experience at that place in many cool ways ### Creative Writer @ Westwood Production Jan 2009 – Jan 2013 | San Jose, CA Crafted captivating narratives for publication in diverse newspapers, while also undertaking the rigorous analysis and translation of news articles sourced from major US media outlets such as the Huffington Post, New York Times, and Washington Post. Additionally, I contributed to online Turkish news websites by rendering news items from English to Turkish in a highly professional and effective manner. ### AdSense Content @ Google Jan 2011 – Jan 2012 Google search engine content ## Education ### Post Graduate Degree in Cognitive Psychology University of California, Berkeley ### Nano Degree in Data Mining Specialization University of Illinois Urbana-Champaign ### Bachelor's degree in Business Administration and Management, General Anadolu University ### Foundations of Conversation Design Voice Tech Global ## Contact & Social - LinkedIn: https://linkedin.com/in/neslihankilic - Portfolio: https://parrot.squarespace.com/ - Portfolio: https://adplist.org/mentors/neslihan-kilic --- Source: https://flows.cv/neslihan JSON Resume: https://flows.cv/neslihan/resume.json Last updated: 2026-04-13