# Ngan Tran > 👩🏻‍💻 Ex-Microsoft PM | Cross-Functional Product Manager | Community Building | Product Marketing | User Research | Data-Informed Storytelling Location: San Francisco Bay Area, United States Profile: https://flows.cv/ngantran 👋 Hi, I'm Kim, an individual who intends to contribute her inquisitiveness, assertiveness, and charisma to her job and community. 🎓I graduated Summa Cum Laude from Drexel University in the class of 2022, majoring in Information Systems with minors in Human-Computer Interaction and Technology Innovation Management. ✈️I'm originally from Philadelphia, PA (#PhillyDilly), but started from scratch in Seattle since August 2022 for my first product management job after college. I miss the rich history and vibrant culture of Philly, but I appreciate Seattle's natural beauty and outdoor activities. 🖌️I am enthusiastic about building impactful products that genuinely represent and serve the customer. With a strong interest in user experience design and research, I approach product by focusing equally on understanding the problem and crafting effective solutions. By leveraging both qualitative and quantitative data, I collaborate closely with teams to develop empathetic and user-centered solutions. ⌚In my free time, I enjoy watching anime, going to festivals, walking around parks, matcha cafe hopping, running, and watching lifestyle vlogs 😔Experienced the tech layoff in July 2024 was unexpected and challenging. It was a period of uncertainty and reflection, but also a catalyst for growth and new opportunities. As I navigate this transition, I'm focusing on leveraging my skills and experience in product management to find roles that align with my career goals and aspirations. I'm exploring various avenues, networking actively, and staying optimistic about finding a role where I can contribute meaningfully and continue to grow professionally. I am actively seeking positions within teams that operate in the B2C space, where I can leverage my skills in product management to drive social engagement, community growth, and customer-centric strategies ## Work Experience ### Human Resources Expert @ Target Jan 2025 – Present | San Francisco Bay Area ### Product Manager | Bing Ads Organization @ Microsoft Jan 2022 – Jan 2024 | Redmond, Washington, United States ► Drove a 30% increase in SMB publisher sign-ups for Microsoft Monetize Now (MMN), a beta-phase ad monetization platform, through targeted outreach via social media posts, internal community forums, and direct engagement ► Defined product requirements and partnered with engineering, design, and customer support to replace a legacy email-based contact system with an in-product solution, achieving a 4.33 customer satisfaction score and improved support accessibility ► Increased contact form engagement by 25% by leveraging a behavioral analytics tool to identify UX friction points and applying data-driven design optimizations ► Led the development and system integration of a promotional email opt-in design that collects and stores user consent after ensuring compliance with Microsoft’s accessibility, security, privacy, and legal standards ► Enabled sales and customer support teams to enhance their preparedness and effectively communicate new feature releases to publishers by creating presentations, video demos, and one-pagers ► Achieved a 15% reduction in user-reported issues by leading user research initiatives that informed the development of a new onboarding and profile completion process _____________________________________________________________________________ Microsoft Monetize Now was an ad monetization solution like Google AdSense, designed for SMB publishers, blogs, and content creators. In its pilot phase, it focuses on platform functionality and publisher feedback. The goal is to provide seamless integration of high-quality ads, maximizing revenue through a simple, code-on-page solution. 🔗 https://monetizenow.microsoft.com/ 🔗 Blog: https://msft.it/604590cuU ### Business & Technology Co-Op @ Ciright, Inc. Jan 2020 – Jan 2021 | Conshohocken, Pennsylvania, United States ► Launched a web-based video conferencing platform for Drexel University to host 30+ virtual networking and student events by configuring backend features and access controls to support seamless attendee experiences ► Spearheaded the product direction for an in-house scheduling and event management app by coordinating with a team of 4 (1 designer, 3 engineers) to refine usability through rapid iterations based on internal feedback ► Increased webpage traffic by 15% for Ciright CyberOne by developing case studies, blogs, and marketing collateral that supported product launch and drove awareness of biometric security innovations ► Developed and maintained a LinkedIn content calendar for an audience of 1,400+ followers, publishing 3–4 posts weekly aligned with product launches and cybersecurity topics ► Shaped go-to-market messaging and positioning for Ciright’s biometric security cards by conducting direct customer outreach to identify pain points and refine marketing strategies for increased brand awareness __________________________________________________________________________________ 🔗 https://www.cyberonecard.com/ 🔗 https://drexel.ve.ciright.com/ ### Associate Product Manager - Xfinity Mobile @ Comcast Jan 2019 – Jan 2020 | Philadelphia, Pennsylvania, United States ► Enhanced 5G coverage and network messaging on the Xfinity Mobile network webpage by defining and documenting the project scope and deliverables to ensure clear customer communication of 5G capabilities ► Conducted a competitive market analysis of the top four phone carriers’ network pages and presented design recommendations that influenced the design team in adopting a revamped UI layout ► Delivered key project milestones on time by utilizing Jira to manage the product backlog and track progress while documenting and sharing updates in Confluence across cross-functional teams _____________________________________________________________________________ Comcast's Associate Product Manager Program attracts and trains undergraduate and recent graduates in the skills of product management on the job within product teams. With the assistance of mentors and a structured training curriculum, APMs will obtain unique skillsets and views on how to create tech products customers love. ### Professional Services Co-Op @ InstaMed Jan 2018 – Jan 2019 | Philadelphia, Pennsylvania, United States ‣ Configured over 40 contracted solutions a day for InstaMed’s healthcare provider customers on the InstaMed Platform ‣ Ensured accuracy of all customer orders from Sales and Contracting through Salesforce ‣ Coordinated with internal departments and InstaMed’s partners as needed on provisioning activities and tasks ### Student Teacher @ Asian Americans United Jan 2017 – Jan 2017 | 1023 Callowhill Street, Philadelphia, Pennsylvania 19123, US Worked in this role previously, returning to the same role. (June 2016 - August 2016) As a youth staff member at the Asian Americans United Summer Program, my co-workers and I managed the summer program for kids between grades 2nd and 8th. For instance, we took part in team-building activities, leadership development, discussions of identity and history, and training to deliver the summer curriculum. The youth staff, under the supervision of the Program Director, run the Summer Program for children for four weeks. ‣ Conducted multicultural enrichment elective courses for a community of young and diverse students focused on project-based learning ‣ Engaged about 20 young peer groups in interactive, cooperative, and empowering social justice activities and team-building exercises ‣ Collaborated with leadership staff in generating weekly program outlines to ensure the smooth running of the Summer Program ## Education ### Bachelor of Science - BS in Information Systems with a minor in Technology Innovation Management & Human Computer Interactions Drexel University ### Bachelor of Arts - BA Central High School ## Contact & Social - LinkedIn: https://linkedin.com/in/ngan-kim-tran --- Source: https://flows.cv/ngantran JSON Resume: https://flows.cv/ngantran/resume.json Last updated: 2026-04-13