Implemented major quality-assurance processes in longstanding codebases including code review, CI/CD, smoke testing, and unit testing

Analyzed and rebuilt a geo-distributed event-driven data synchronization system, eliminating deeply rooted race conditions and prioritizing observability

Debugged and refactored VoIP integration with an open-source WebRTC server (Janus) to improve connection reliability for our web-phone users

Triaged, resolved, and wrote root cause analyses for outages that affected thousands of customers

Collaborated with stakeholders and senior engineers across business units to meaningfully integrate Juniper’s new cloud managed solution with the existing on-premise solution from 128 Technology (Juniper acquired 128 Technology).

Maintained substantial automated test suite for the functionality owned by a broad-reaching team

Worked alongside field engineers to provide root-cause analyses for customer issues and prompt bug-fixes