•Enhanced and maintained Cytracom’s centralized VoIP configuration API and several dependent
microservices in a breadth of languages, including Typescript, Elixir, Erlang, PHP, and Scala
•Implemented major quality-assurance processes in longstanding codebases including code review, CI/CD, smoke testing, and unit testing
•Analyzed and rebuilt a geo-distributed event-driven data synchronization system, eliminating deeply rooted race conditions and prioritizing observability
•Debugged and refactored VoIP integration with an open-source WebRTC server (Janus) to improve connection reliability for our web-phone users
•Triaged, resolved, and wrote root cause analyses for outages that affected thousands of customers