Provided L2 technical support services to Gemini’s institutional and retail customer base as well as partnered vendors, with a focus on Gemini APIs (REST and websocket), trading systems, network and FIX connectivity, and general application support.

Designed, developed, and maintained automated processes and bespoke tooling to scale internal monitoring capabilities as well as L1 and L2 support services.

Liaised with Gemini core product/engineering teams and institutional client base to identify, triage, and mitigate platform outages and product development areas.

Served as technical expert and primary point of contact for clients leveraging AppNexus/Xandr advertising solutions. Consulted with key stakeholders to understand their business challenges and provide technical solutions, through a variety of products and services.

Identified opportunities to streamline workflows via automation, development of custom solutions to meet unique client business needs,