San Francisco, California, United States
Ideated, wireframed, researched, and prototyped web and mobile app features for Ingenio, an e-commerce consultancy with ~$90M in annual revenue. Led cross-functional collaboration and focused on enhancing the consumer product experience. Conducted user research to develop personas, user stories, journey mapping, using surveys, interviews, A/B testing, and usability testing.
Key achievements:
◆ Generated a mobile app conversion increase of 57% on iOS and 35% on Android as a result of home screen redesign.
◆ Oversaw the development of user personas and psychic advisor personas for Keen.com, synthesizing data from over 120 user interviews.
◆ Restructured permission-restricted profile pages of Keen, reducing site errors by 92%.
◆ Spearheaded cross-functional collaborative in-house design, leveraging visual design proficiency to facilitate a corporate re-brand for Ingenio’s marketing team.